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GEM Awards logo

The GEM finalists have been announced

Thank you to everyone who submitted an entry into the 2015 NZ Transport Agency GEM awards.

This year we received many strong entries - more than 45 across all categories, the most we’ve ever had! Our judging panel have met to review the entries, and we are pleased to announce the finalists.

Customer Care

  • Causeway Alliance
    Customer Delight – Causeway Alliance
  • Downer
    ACE (About the Customer Experience) Training
  • Memorial Park Alliance
    Memorial Park Alliance – Everyone an ambassador

Connecting with Our Community

  • MHX Kirkbride Alliance SH20A to Airport
    Student Project Team
  • Opus & McConnell Dowell
    SH82 Waitaki Bridges Replacement Project
  • Well-Connected Alliance
    Big Project, Big Heart! Waterview’s Committed Community Connection

Customer Champion

  • Memorial Park Alliance
    Brian Aspin – Pioneering new standards of accountability
  • Fulton & Hogan
    SH1 Maromaku Slip Deviation
  • Downer Milford Road
    SH94 and SH95 Highway Maintenance

Health & Safety

  • WestLink
    WestLink Bay of Plenty
  • HEB Construction
    Waikato Expressway–Tamahere to Cambridge Section
  • Higgins
    Engaging staff in our safety journey

Keeping Customers Moving

  • HEB Construction
    SH1 Upper Harbour Highway to Greville
  • Leighton Contractors
    St Lukes Western Ring Route Project
  • Downer
    Central Waikato Winter Maintenance

Protecting the Environment

  • Auckland Harbour Bridge Alliance
    Meeting Environmental Challenges Sustainably
  • Causeway Alliance
    Tread Lightly – Causeway Alliance
  • Auckland Motorway Alliance
    Protection of Dotterels

Teaming Up

  • M2PP Alliance
    Teaming up from Concept to Construction
  • Downer
    SH1 Diversions for Reseal Surfacing
  • Memorial Park Alliance
    Teaming up – the Memorial Park Alliance way

What are the GEM Awards?

The GEM Awards (Going the Extra Mile) are a way for us to recognise and celebrate our contractors and suppliers who go the extra mile for customer service and safety, and who show their commitment to our priorities and quality industry standards.

‘Putting customers at the heart of our business’ is one of our top strategic priorities. Every interaction a customer has with us and our suppliers affects our reputation and their belief and trust in us to build a safe and efficient transport system. These awards are a fantastic way to acknowledge the work of our suppliers that can sometimes go unseen but not untouched by everyday New Zealanders

The 2015 GEM Awards have closed

The GEM Awards 2015 closed at 5pm on 17th July 2015. Finalists will be notified by the end of August.

Who was eligble to enter the 2015 GEM Awards?

Any contractor or consultant who provided a service to the NZ Transport Agency’s Highway and Network Operations group between January 2014 and April 2015 was eligible to enter the 2015 GEM Awards.

GEM Awards categories

Customer Care

Demonstrate that customer care is embedded into the company’s culture and is part of their day-to-day work.

Connecting with Our Community

Demonstrate engaging with the community beyond the normal expectations.

Customer Champion

Demonstrate individual or team act(s) of customer service excellence either in a time of crisis or over a prolonged period that relates to a Transport Agency situation.

Health & Safety

Demonstrate that health and safety practices are embedded into the company’s culture, including the development and application of new learnings.

Keeping Customers Moving

Show evidence of:

  • minimising dissatisfaction due to travel delays during maintenance or construction projects
  • allowing customers to be able to predict journey times
  • communicating any changes in journey times within adequate timeframes.

Protecting the Environment

Demonstrate going beyond the normal expectations to protect the environment, in either maintaining or undertaking project work for the Transport Agency.

Teaming Up

Demonstrate where your company has shown collaboration and teaming up in your business delivery for Transport Agency projects or maintenance activities.

The fine print

View the NZ Transport Agency GEM awards terms and conditions [DOCX, 98 KB].

Important dates

17 July 2015 (5pm) Applications close
End of August 2015 Finalists notified by email
24 September 2015 GEM Awards ceremony at the Maritime Museum Viaduct Basin

Previous GEM Awards winners

2014 GEM Awards winners

2012 GEM Awards winners

2011 GEM Awards winners

Contact us

For more information about the GEM Awards, email us at