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GEM Awards logo

What are the GEM Awards?

The GEM Awards (Going the Extra Mile) are a way for us to recognise and celebrate our contractors and suppliers who go the extra mile for customer service and safety, and who show their commitment to our priorities and quality industry standards.

‘Putting customers at the heart of our business’ is one of our top strategic priorities. Every interaction a customer has with us and our suppliers affects our reputation and their belief and trust in us to build a safe and efficient transport system. These awards are a fantastic way to acknowledge the work of our suppliers that can sometimes go unseen but not untouched by everyday New Zealanders

The 2015 GEM Awards have closed

The GEM Awards 2015 closed at 5pm on 17th July 2015. Finalists will be notified by the end of August.

Who was eligble to enter the 2015 GEM Awards?

Any contractor or consultant who provided a service to the NZ Transport Agency’s Highway and Network Operations group between January 2014 and April 2015 was eligible to enter the 2015 GEM Awards.

GEM Awards categories

Customer Care

Demonstrate that customer care is embedded into the company’s culture and is part of their day-to-day work.

Download Customer Care application form [DOCX, 4.6 MB]

Connecting with Our Community

Demonstrate engaging with the community beyond the normal expectations.

Download Connecting with Our Community application form [DOCX, 1 MB]

Customer Champion

Demonstrate individual or team act(s) of customer service excellence either in a time of crisis or over a prolonged period that relates to a Transport Agency situation.

Download Customer Champion application form [DOCX, 670 KB]

Health & Safety

Demonstrate that health and safety practices are embedded into the company’s culture, including the development and application of new learnings.

Download Health & Safety application form [DOCX, 861 KB]

Keeping Customers Moving

Show evidence of:

  • minimising dissatisfaction due to travel delays during maintenance or construction projects
  • allowing customers to be able to predict journey times
  • communicating any changes in journey times within adequate timeframes.

Download Keeping Customers Moving application form [DOCX, 933 KB]

Protecting the Environment

Demonstrate going beyond the normal expectations to protect the environment, in either maintaining or undertaking project work for the Transport Agency.

Download the Protecting the Environment application form [DOCX, 972 KB]

Teaming Up

Demonstrate where your company has shown collaboration and teaming up in your business delivery for Transport Agency projects or maintenance activities.

Download the Teaming Up application form [DOCX, 993 KB]

The fine print

View the NZ Transport Agency GEM awards terms and conditions [DOCX, 98 KB].

Important dates

17 July 2015 (5pm) Applications close
End of August 2015 Finalists notified by email
24 September 2015 GEM Awards ceremony at the Maritime Museum Viaduct Basin

Previous GEM Awards winners

2014 GEM Awards winners

2012 GEM Awards winners

2011 GEM Awards winners

Contact us

For more information about the GEM Awards, email us at