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GEM awards

Updated: 18 March 2013

Recognising and celebrating suppliers who ‘Go the Extra Mile’ for customer service and safety.

2012 GEM award winners announced!

The 2012 GEM award winners have been announced. Sixteen finalists were shortlisted in seven categories. The winners in each category were announced at an awards ceremony in Auckland on 14 March 2013.

For the full list of winners and finalists see 2012 GEM award winners.

About the 2012 GEM awards

2012 is the second year of the NZTA Highway and Network Operations GEM awards. This year, in addition to recognising suppliers who go the extra mile for customer service, we will also recognise those who do so in health and safety.

Who was eligible to enter the 2012 GEM awards?

Any contractor or consultant who provided a service to the NZTA's Highway and Network Operations Group between 1 October 2011 and 14 December 2012, was eligible to enter the 2012 GEM Awards.

GEM awards categories

There are eight awards, across four categories for both maintenance and improvement works, and one supreme winner:

Improvements – includes all new construction works, of small and large in scale.

Maintenance – includes re-construction, re-instatement, and emergency works, as well as network optimisation, and general network maintenance activities that keep the state highway network performing as it's been designed to.

The four awards categories

Category Description
Customer care culture Demonstrate that customer care is embedded into a company's culture and is part of their day-to-day work.
Innovation in customer care Something new, unexpected or different that has improved the service provided for our customers during the course of a road-work activity, or an improvement in our customers' use of the highway network.
Providing excellent customer care during an event or incident An event or incident (eg crash, natural event, planned event) on a state highway where exceptional customer care was displayed.
Health and safety Demonstrate that health and safety practices are embedded into the company's culture, including the development and application of new learnings.

Please note: For the customer care culture, and health and safety categories, the focus is on the whole-of-company view, which can be supplemented with reference to a particular improvement/maintenance activity.


Entries closed: 5pm, Friday 14 December 2012
Finalists announced: February 2013
Awards event: Thursday 14 March 2013

Finalists in each category are invited to attend the awards ceremony in Auckland.

Great customer service is vital to us

Improving customer service is one of our top priorities. Every interaction a customer has with us, or our suppliers, affects our reputation and their belief and trust in us to build a safe and efficient transport system for New Zealanders.

We are committed to continually improving customer service to:

  • provide the road users of New Zealand the best possible product, outcome and experience, and to
  • present the NZTA, and our suppliers, as professional and responsive.

Worksite safety is a heightened area of importance for us

Just as we are focused on improving the safety of our customers as they use our road networks, we also wish to ensure that those who are engaged developing, operating and maintaining our networks do so in the safest possible environment

We are committed to continually working with our suppliers to:

  • improve the safety of all people undertaking work for us, and to
  • reduce the risk to others who enter our work sites.

Contact us

For more information about the GEM awards, contact Miranda Wood on 04 894 6340, or at

The fine print

View the NZTA GEM awards terms and conditions (Word, 2 pages, 28 KB)