2011 is the year of the NZTA Highway and Network Operations' inaugural customer service awards
Improving customer service is one of the NZTA's top priorities. Every interaction a customer has with the NZTA, or its suppliers, affects our reputation and their belief and trust in us to build a better transport system for New Zealanders.
GEM awards leaflet
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Download the GEM awards leaflet
2 pages | 153 KB
Great customer service is vital to the NZTA
The NZTA is committed to continually improving its customer service to:
- provide the road users of New Zealand the best possible product, outcome and experience, and to
- to present the NZTA, and its suppliers, as professional and responsive.
Who's eligible to enter the GEM Awards?
Any contractor or consultant who provided a service to the NZTA's Highway and Network Operations Group between 1 June 2010 and 31 July 2011 is eligible to enter the 2011 GEM Awards.
GEM Award categories
There are six awards across two areas:
- Improvements - interventions, including strategies and small and large capital projects
- Maintenance - operations activities that keep the state highway network performing as it's been designed to do - enabling road users to reach their destinations quickly and safely.
For each area, awards will be presented in the following categories:
| Customer care system | A system or process that is imbedded into a company’s culture and is part of their day-to-day work |
| Innovations in customer care | Something new, unexpected, different |
| Providing excellent customer care during an event or incident | A planned or unplanned event or incident eg crash, natural event, planned event taking place on a state highway where exceptional customer care was displayed |
How to enter the 2011 NZTA GEM Awards
Fill in the appropriate entry form for your category and email it to cate.quinn@nzta.govt.nz by 29 August 2011.
You are encouraged to include, as appendices, other supporting files (eg photos, charts, tables, graphics) as evidence to support your entry.
Entry forms (for both improvements and maintenance)
Timeline for the 2011 NZTA GEM Awards
Submissions open: 16 May, for period 1 June 2010 to 31 July 2011
Submissions close: 29 August 2011
Award event: 20 October 2011
Finalists in each category will be invited to attend the awards ceremony in Wellington.
GEM Awards contact
For more information contact Cate Quinn on 04 894 6291 or at cate.quinn@nzta.govt.nz.
The fine print for the 2011 NZTA GEM Awards
See the terms and conditions (Word, 28KB) of the NZTA GEM Awards.
