Complaint about a driver licence testing officer
NZ Driver Licensing (1998) Ltd conducts practical driving tests on our behalf. (The exception is the New Zealand Defence Force, which conducts its own testing.) We require all testing officers to conduct driver licensing tests to standards in line with New Zealand law.
You should lodge a complaint if you believe a testing officer has:
- acted inappropriately
- incorrectly failed or terminated your practical test.
Step one: Download the practical driving test customer complaint report form.
Step two: Complete the form and send by post to:
NZ Driver Licensing (1998) Limited
PO Box 22634
Christchurch
NZ Driver Licensing will investigate your complaint internally and respond to you in writing.
Step three: If you’re not satisfied with the results of the investigation, contact the NZTA Access and Use Regional Manager at either of the four following offices:
- NZTA, Level 6, HSBC House, 1 Queen Street, Auckland
- NZTA, Level 9, PSIS House, 20 Ballance Street, Wellington
- NZTA, 183 Collingwood Street, Hamilton
- NZTA, BNZ House, 129 Hereford Street, Christchurch
Complaint about a bus, taxi or shuttle driver, transport company or operator
Contact the NZ Police if your complaint involves criminal activity. Otherwise:
Step one: Contact the company (bus, taxi, shuttle or transport company) directly to raise your complaint.
Step two: If you're not satisfied with the results of any internal investigation, outline your complaint in writing and send to your nearest NZTA Access and Use Regional Manager at either of the four following NZTA offices:
- NZTA, Level 6, HSBC House, 1 Queen Street, Auckland
- NZTA, Level 9, PSIS House, 20 Ballance Street, Wellington
- NZTA, 183 Collingwood Street, Hamilton
- NZTA, BNZ House, 129 Hereford Street, Christchurch
Complaint about a vehicle certification
(Warrant of Fitness, Certificate of Fitness, Low Volume Plate, Repair Certificate, Used Entry Certificate, or Heavy Vehicle Certificate)
Step one: Complain directly to the inspection organisation or vehicle inspector that did the inspection.
Step two: If you’re not satisfied with the result of the garage's internal investigation, download and complete the Vehicle certification complaint form.
Step three: Send the completed form to:
Vehicle Certification Investigator
NZ Transport Agency
20 Ballance Street
PO Box 5084
Wellington 6145
Fax: 04 894 5098
We will investigate your complaint and respond to you in writing.
Complaint about the timetable of a public transport service
Contact your regional council or district council (external link) to raise your complaint about schedules directly.
