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These pages explain how passenger services (where people are transported for hire or reward) in New Zealand will work from 1 October 2017 and help you prepare for the change. 

These changes affect taxis, shuttles, private hire vehicles and app-based passenger services. There are also changes for dial-a-driver and third party facilitated cost-sharing operations, and for large passenger services (vehicles with 13 seats or more, including the driver). 

About the changes

What you need to know, including background to the changes and how safety will be maintained. 

I'm a passenger service vehicle driver (e.g. taxi)

Responsibilities to familiarise yourself with before 1 October, based on the type of service you drive for. 

I run a passenger service

Key changes to be aware of, how you’ll get a new Small Passenger Service Licence, and your responsibilities, based on the type of service you operate. 

I need to hire a ride

Tips for passengers to help maintain safety.

Questions and answers

Frequently asked questions that you may have about the changes.