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Advice and assistance

In this section we cover a number of topics and issues currently affecting the transport industry.

The services we provide to the general public and commercial drivers and operators include:

  • licensing individuals as drivers of domestic and commercial vehicles
  • licensing individuals and organisations as operators
  • registering and licensing vehicles
  • undertaking vehicle inspections and certifications (such as warrants and certificates of fitness)
  • managing road user charge payments, refunds and recoveries
  • advising on, and helping to improve, compliance with New Zealand's laws and standards
  • monitoring and enforcing commercial transport operators' compliance with New Zealand's laws and standards.

For more information on our advice and assistance services, please talk to our contact centre.

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Operating a vehicle working on critical agricultural tasks?
You may be able to apply for a 'variation' to legal work time hours.

The Operator Rating System (ORS)

The ORS aims to provide an indication of the safety of an operator’s fleet and their compliance with legislation.
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Upcoming law changes

Find the latest information on possible Land Transport Rule amendments, proposed rules or Act, plus the latest published rules.
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Safe and efficient driving

Safety and efficiency considerations commercial drivers need to be aware of, including the requirement to keep a record of their work hours.
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The chain of responsibility

The chain of responsibility recognises – and holds to account - the influence of others in the transport chain on the behaviour of drivers and operators.
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Heavy-vehicle brakes and testing

The Heavy-vehicle Brakes Rule applies to all heavy vehicles intended for use on New Zealand roads.
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The transport operator register online (TORO)

Transport service licence holders can check and monitor the status of drivers’ licences using this convenient online tool.
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Transport service licence labels

A transport service licence label is evidence that you hold a transport service licence.
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Commercial road transport toolkit for drivers and operators

This toolkit's 'infocards' contain important information for commercial road transport drivers and operators. The cards can be printed and used in the workplace. New infocards will be added as they are developed.
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