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How we collect ORS information

Updated: 24 November 2009

Under the Operator Rating System (ORS) - our new safety rating system - transport operator ratings are made up of information collected from three safety-related events:


Crashes involving your vehicles will also be recorded as events in your ORS history, but will not be part of the safety rating calculation.

How we collect your CoF information

When you present a vehicle for a CoF inspection, you'll have to provide your transport service licence (TSL) number. This will be recorded on the inspection check sheet, along with other safety inspection information such as any faults detected.

The vehicle testing station will then enter the results of the CoF inspection into our computer system against your TSL number. Inspection results for trailers will be assigned to the operator responsible for the trailer or trailers, which could be the operator responsible for the truck, or another operator altogether.

Find out more about CoFs and ORS.

How we collect your roadside inspection information

During a roadside inspection, the police or one of our inspectors will record your TSL number on the inspection form, along with other safety inspection information such as faults detected.

They'll then enter the results into the Roadside Inspection Database against your TSL number.

Find out more about roadside inspections and ORS.

How we collect information about offences

If an offence you commit is on a specific schedule of offences, it may affect your operator safety rating.

When a police officer issues you with a ticket for an offence, they'll record your TSL number on the ticket along with other offence details. The offence notice will be entered into the New Zealand Police computer system against your TSL number, then sent to us.

Find out more about offences and ORS

How we collect your crash information

Information about a crash, including the TSL number of any commercial vehicles involved, will be recorded by the police on a crash report form. Usually, the police officer's report will allocate responsibility for the crash according the evidence at the scene, although this may be reviewed after investigation.

The crash report forms will be sent to us and entered into our crash analysis system against your TSL number.

Find out more about crashes and ORS