Responding to your proposed rating
The first notice we send you is the proposed rating only - it won't be published. If you think there are mistakes in the details used to calculate your rating, you need to let us know in writing within 20 working days of receiving the notification from us. Note that you are deemed to have received:
- a written notification on the fifth working day after we post it
- an electronic notification either on the next working day after we sent it, or the time that the notification reached your designated information system, whichever is the later.
Find out more about the errors and omissions process.
If we don't hear from you within 20 working days, your rating will be finalised and can be published.
Owing to the number of operators receiving rating notifications from us, we'll release notifications in batches over several weeks. However, we'll rate all operators for the same period, and publish their ratings at the same time.
