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Taxis, shuttles, buses and other passenger services

Passenger services provide New Zealanders and visitors to New Zealand with essential and wide-ranging transport solutions - taking them and their belongings to the places they want to go.

As a vital part of New Zealand's transport infrastructure, these services are required to meet exacting legal, safety and operational standards, while ensuring they deliver efficient and effective experiences for their customers.

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Check the legal requirements...
for operating a passenger service business

Types of passenger service

Learn about the types of passenger service available in New Zealand, and the types of vehicle providing these services.
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Driving a passenger service vehicle

All passenger service drivers must meet a number of legal, safety and other requirements.
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Running a passenger service

Setting up a passenger service business is a major decision. Find out about your legal and other responsibilities.
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Using a passenger service

Find out about your rights and responsibilities as a passenger service user, and how to make a complaint.
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