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How do I know which account is right for me?

Paying by account is the most convenient way to pay your toll and covers travel on all of the toll roads. There are three account options to choose from.

Find the right account for you
Set up an account (external link)

How do I get into my account?

You are able to log into your account through the 'Access Your Account (external link) ' section of our website. You will need your username and PIN to login.

I have forgotten my Username and/or PIN?

The username for your account will have been given to you when the account was first created. This username is an eight digit number starting with '15'. If you no longer have this information please contact us.

The PIN will also have been given to you when the account was created. This is a four digit alphanumeric PIN. If you have your username but not your PIN, you need to go to the ‘Access Your Account (external link) ’ section of our website, and select ‘Forgot your PIN? (external link) You will then need to enter your Username and a new PIN will be emailed to you.

What happens if I sell my vehicle or buy a new one?

If you have a toll account, you need to update your registration plate details immediately. These will not update automatically. Login to your account (external link) to update the listed vehicles.

If you buy or sell a vehicle, you must also ensure you’ve updated the registered person details (external link) on the Motor Vehicle Register.

How do I change the payment method on my account?

If you already have an account with us and you currently pay by credit card, all you need to do is complete a direct debit authority form to let us know of your bank account number.

If you already have an account with direct debit as your payment option, but you need to change the bank account number, all you need to do is complete a direct debit authority form [PDF, 245 KB] to let us know of the new bank account number.

You need to return this form to us at tollroad@nzta.govt.nz or to the postal address below:

NZ Transport Agency - Tolling
Private Bag 11777
Palmerston North 4442

I want to pay for the tolls on my account by direct debit. What do I need to do?

When you create your account, you need to select Direct Debit as your payment option.

Once your account is created, you need to complete a direct debit authority form [PDF, 245 KB] and return this to us at tollroad@nzta.govt.nz or to the postal address below:

NZ Transport Agency - Tolling
Private Bag 11777
Palmerston North 4442.

Make sure you write your username on the top right hand side of the form so we know what account it is for.

Note: Tolls for your nominated vehicles will not be charged to the account until the direct debit has been received and loaded.

How do I get a breakdown of tolls or toll payments for my accounts?

All trips charged to an account will be detailed on your monthly Statement or Invoice. These are created at the end of each month. Read more.

Does the credit in my toll account expire?

No, it doesn't expire. Toll account credit remains in an account until it is used for toll payments or it is refunded when the account is closed.

 

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