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I've used the toll road, how do I pay?

Travelled in the last five working days?

If you have travelled on a toll road within the last five working days, you can pay for your tolls by going to the ‘Purchase Pay & Go Toll (external link) ’ section of our website. It is free to pay online. You will need the registration plate of the vehicle.

You can also pay by cash, eftpos or credit card at selected service stations. A transaction fee of $1.20 per transaction will apply.

We also accept Visa and MasterCard payments via our contact centre. A service fee of $3.70 to purchase Pay & Go tolls will apply.

Travelled more than five working days ago?

If you have travelled recently but not within the last five working days, we still recommend entering your registration plate into the ‘Purchase Pay & Go Toll (external link) ’ section of our website to check if the toll is still available for payment. If it is, you can go ahead and make payment for it.

If the toll is not showing in the ‘Purchase Pay & Go Toll (external link) ’ section of our website, we may have issued a Toll Payment Notice to the registered person of the vehicle. If you have not received this notice, it could still be in the post. You have 28 days from the issue date on the notice to pay.

I'm about to use the toll road, how do I pay?

You can create a toll account (external link) with us and have your tolls paid for automatically.

More information about toll accounts.

Alternatively, you can purchase tolls casually as you need them. This is known as ‘Pay & Go Tolls’. Purchase a Pay & Go toll online now.

Alternatively the purchase of Pay & Go Tolls can be made at selected service stations, or by calling our contact centre. Please note, a service fee will apply.

What are Pay & Go tolls?

If you don't usually travel on a toll road and intend to travel or have travelled, you need to purchase a ‘Pay & Go toll’.

More information about Pay & Go tolls, and the payment options available.

Where can I pay my tolls with cash?

You can pay your tolls prior to or within five days of travel at selected service stations.

View a list of participating service stations.

How many unused Pay & Go tolls do I have left?

To find out how many Pay & Go tolls you have left, you need to go to the ‘Refund Pay & Go Toll (external link) ’ section of our website.

If you no longer have the receipt number, please contact us supplying; the date and amount of purchase; payment method and any other supporting information to allow us to identify your purchase.

I have received a toll payment notice but I paid my tolls at a service station?

Please contact us with your registration plate, and the details of your purchase so we can look into this for you.

I have received a toll payment notice but I wasn’t driving, what do I do?

If a vehicle registered to you travels on a toll road and payment isn’t received within five working days, you may receive a toll payment notice. If you weren’t the driver of the vehicle, you are able to transfer liability to the driver by completing a Statutory Declaration form [PDF, 131 KB].

The minimum information we need for the new driver is their full name and postal address. If this information is not included we will be unable to process your form.

You can return this form to us at tollroad@nzta.govt.nz or to the postal address below:

NZ Transport Agency - Tolling
Private Bag 11777
Palmerston North 4442

Please note, we must receive this form within 28 days of the issue date stated on your toll payment notice.

Where can I pay a notice with cash?

Unfortunately a cash payment option is not currently in place for notice payments. You can pay your toll payment notice(s) or infringements notice(s) online (external link) using your debit/credit card or POLi

I'd like to direct credit toll payments instead of using POLi, is this possible?

No, due to the high number of transactions in and out of our bank account, we do not accept direct credit payments.

POLi (internet banking) is a secure integrated system that interacts with our tolling system directly and allows payment via your bank’s website. This allows your transaction to be completed in real time in a secure environment.

Do my Pay & Go tolls expires?

Yes they do expire. Any Pay & Go tolls purchased on or after 31 July 2015 are valid for two years from the date of purchase.

If your toll purchase was made prior to this date they will have an expiry of 180 days.

If your have purchased Pay & Go tolls and will not use them prior to the expiry date, they can be refunded here (external link) .

You’ll need your registration plate and receipt number for your refund to be processed.

How do I get a refund of my unused Pay & Go tolls online?

Apply here for a refund of Pay & Go tolls (external link)

If you receive a message stating the purchase could not be found; this could be because your Pay & Go toll purchase has expired; has already been refunded or the tolls have been used.

If you believe this is not the case, please contact us.

What happens if I sell my vehicle or buy a new one?

Pre-purchased tolls will not transfer from your old vehicle to your new vehicle automatically. If you have pre-paid tolls you can get a refund of these here (external link) .

You will need the registration plate and your receipt number to get a refund.

If you have bought a new vehicle you will need to arrange payment for any tolls you make. Find out about toll payment options.

If you buy or sell a vehicle, you must also ensure you’ve updated the registered person details (external link) in the Motor Vehicle Register.

Can I get a breakdown or reconciliation of Pay & Go toll purchases for my registration plate?

No, the Pay & Go toll product is a casual product and the Transport Agency is unable to provide a reconciliation service.

If you would like this level of service, please create a toll account (external link) . It will provide a online breakdown of payments and toll activity at any time.

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