Refunds of road user charges may be payable in a variety of circumstances, for example:
The following provision relates to distance licences only:
You can apply for a refund for any distance travelled off-road*.
* Off-road travel is defined as distance travelled by the RUC vehicle was not used on a road or was used on a road that the RUC collector/NZTA is satisfied is not maintained by public funds.
Please allow up to 10 days for your application to be received and processed. Note: posted applications may take longer based on delivery timing.
Vehicle operators must keep records of all distance travelled off-road. Records of off-road travel must be retained for a period of two years from date of application for a refund. Note: There is no criteria for the type of records that must be kept, however, an officer authorised by the NZ Transport Agency must be satisfied as to where, when and how much distance was travelled off-road.
All off-road refund applications are subject to audit, and records can be requested/sighted by an authorised officer at any time.
If an unexpired licence has been replaced due to a change of hubodometer, be sure your refund application includes the hubodometer reading at the time the hubodometer was found to be unserviceable. If the hubodometer is lost or stolen, include a calculated estimate of what the reading would have been at the time of loss or theft.
Unserviceable hubodometers must be kept for a period of three months. Applications for refunds should be made as soon as a replacement licence has been purchased and the licence label returned with a change of hubodometer form (RUCHO) which is available from RUC agents or from the RUC Contact Centre.
Refunds may be granted after the vehicle’s registration has been cancelled.
To cancel the vehicle’s registration, complete an application to cancel registration (MR15) transaction at a Transport Agency agent, together with the vehicle’s number plates. The MR15 requires the current reading of your distance recorder (odometer or hubodometer) to be recorded at the time the vehicle is cancelled.