CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

About this site

Unless otherwise stated, the information available on or through this website is protected by copyright and subject to the copyright laws of New Zealand. Such information may be reproduced for personal use without permission, as long as you attribute the work to Waka Kotahi NZ Transport Agency, and abide by the licence terms under the Creative Commons licence.

Creative Commons Attribution 4.0 International licence(external link)

The permission to reproduce copyright protected material does not extend to any material on this site such as logos, emblems, trademarks, photography and imagery, and material identified as being the copyright of a third party. This includes material on websites you access via links from this site. To get permission to reproduce such material, contact the copyright holders concerned.

For permission to reproduce information on this website for any purpose other than personal use, you can write to us at:

Information Team
Waka Kotahi NZ Transport Agency
Private Bag 6995
Wellington 6141
New Zealand

Alternatively you can send an email to informationteam@nzta.govt.nz

Disclaimer

  1. The information available on or through this website is intended to provide general information to the public and all reasonable measures have been taken to ensure the quality and accuracy of that information. However, Waka Kotahi:
    • may change, delete, add to or otherwise amend information contained on this website without notice
    • is not responsible for the content of other websites linked to or referenced from this website. (Waka Kotahi neither endorses the information, content, presentation or accuracy of such other websites, nor makes any warranty, express or implied, regarding these other websites).
  2. The contents of this website should not be construed as legal advice and, before acting on any information, you should take specific advice from qualified professional people.
  3. Reference to any specific commercial product, process or service, whether by trade name, trademark, manufacture or otherwise, does not constitute an endorsement or recommendation by Waka Kotahi.
  4. This site may also contain the advice, opinions and statements of various information providers. Waka Kotahi does not represent or endorse the accuracy or reliability of any advice, opinion, statement or other information provided by any information provider, any user of this site or any other person or entity. Reliance upon any such advice, opinion, statement or other information, shall be at the user's own risk.
  5. Waka Kotahi does not accept any responsibility or liability whatsoever, whether in contract, tort, equity or otherwise, for any action taken as a result of reading, or reliance placed on Waka Kotahi because of having read, any part, or all, of the information in this website or for any error, inadequacy, deficiency, flaw in or omission from the information provided in this site.
  6. Each page on this website must be read in conjunction with this disclaimer and any other disclaimer that forms part of the page or website.

Full website terms of use

Privacy statement

Introduction

This privacy statement explains how Waka Kotahi NZ Transport Agency (we, us) collect, store, use and share your personal information. 

We’re working to deliver our customer promise – a land transport system that connects people, products and places for a thriving Aotearoa New Zealand. 

To do this, we sometimes need to collect and use different types of personal information such as driver licensing, vehicle registration and licensing and traffic cameras. Whatever the situation, we’re committed to protecting your personal information. 

Our general privacy statement applies to most interactions with you.

General privacy statement

Specific privacy statements

Some situations have their own privacy statements, but if none of them cover your situation, then the general privacy statement will apply.

You can find out more about the laws we work under and how we collect, use and share information in our transparency statement.

Transparency Statement

General privacy statement

Why we collect your personal information 

We take privacy seriously. We only collect personal information from you when we need it to help us provide services to you and perform our everyday functions.

What personal information we collect 

That depends on what service we are providing, but personal information we may collect includes: 

  • your name 
  • date of birth 
  • address 
  • email address 
  • telephone number 
  • vehicle and driver licence details 
  • New Zealand business number (NZBN) 
  • information about your communications with us and use of our services. 

We usually collect personal information from you directly, but we may collect personal information from other agencies or other sources if allowed by law. 

When we collect personal information 

Whenever you interact with us, provided we need it to help you or to carry out our functions. For example, when you contact us with an enquiry or a complaint, when you use our website, if you complete a survey or when you visit one of our driver licence or motor vehicle registration and licensing agents. 

Who we share your information with 

We will not share your personal information with any third parties, except where disclosure is authorised by law. For example, we may share your personal information: 

  • where you give us permission to share your personal information with another agency or person 
  • with our agents, professional advisors or others who have a reasonable need to access your information for any of the purposes described below. 
  • with our service providers such as contractors who help us provide website services or engagement and research activities (who may be based in New Zealand or overseas). 
  • with others if disclosure is required or authorised by the law, including for law enforcement purposes, to facilitate court proceedings, to enforce or apply our terms and conditions, or to protect our business, our users, or others. 

How we use your information

We use the personal information that we collect to provide services to you and perform our everyday functions. We keep records of your enquiries and complaints, along with information you provide to us as part of those communications.

We may use your personal information for purposes including:

  • confirming your identity 
  • providing you with our services and improving those services 
  • responding to correspondence or providing you with information you have requested 
  • processing payments received or made by us 
  • complying with legal obligations 
  • statistical analysis 
  • general administrative and business purposes. 

If we receive a complaint or enquiry that relates to you, we may use information we hold about you to investigate it, which may involve raising the complaint with third parties. If we intend to use your information for any specific purpose not covered above, we will inform you of this purpose at the time we collect the information. 

How we keep your information secure

Our systems have security measures in place to stop the loss, misuse and alteration of information under our control, and our systems are monitored, analysed and audited. Our staff receive training to ensure that your information remains secure and is not disclosed or misused.

We use third party providers to store and process information. We store some information with Microsoft Azure and Google servers in Australia. We also use Microsoft Office 365 for our email and other office productivity applications. This means that information we hold about you may be transferred to, or accessed from, outside New Zealand.

We take all reasonable steps to ensure that information about you which is stored or processed by our third party service providers or agents is protected from loss, unauthorised access and disclosure, or any other misuse. We satisfy ourselves that our providers meet high data security standards.

We only keep your information for as long as we need it for the purposes we collect it for, or as required by law.

Land Transport Registers

We are legally required under the Land Transport Act 1998, Land Transport Management Act 2003, Land Transport Management (Regional Fuel Tax) Regulations 2018 and Railways Act 2005, to maintain registers including the Motor Vehicle Register, the Driver License Register and the Transport Service Licence Register.

To maintain these registers accurately we also collect and store information when you complete a transaction relating to one of these registers, such as licensing your vehicle (rego) or obtaining a driver licence. The personal information we collect depends on the transaction you are completing but it includes things like your contact details, signature, gender, driver licence photo, organ donor status, whether you wear glasses or contact lenses for driving, disqualifications, suspensions, demerit points and operator safety rating. Where the specific law establishing the register has requirements which override normal privacy principles, we must follow the specific law. 

Motor vehicle register

Website analytics

We collect the following information about your use of our website (but we make no efforts to associate this with your identity except in rare situations where we need to respond to a security or safety issue): 

  • the internet (IP) address you used to access our website 
  • any search terms you used 
  • the pages you accessed, the links you clicked on and any documents you downloaded 
  • the date and time you visited our site 
  • any referring site through which you clicked to our website 
  • the screen resolution of your computer or device 
  • The type of web browser or operating system you used (such as Windows 10 or Google Chrome). 

We use Google Analytics, a third party service to analyse the web traffic data for us in accordance with its privacy policy. Our web analytics respect any ‘do not track’ setting you might have set on your browser.

How Google uses information from sites or apps that use their services(external link)

Cookies

A cookie is a small text file that is created in your browser by websites you visit. Cookies help users navigate websites, perform functions on websites and provide website owners with information about how the website is used. We use cookies on our website to allow some features to work, for example: 

  • if you are using online services, to allow you to remain logged in while you use that service 
  • remembering information, you have entered, so we can show content based on your preferences 
  • helping us collect statistics about website use, so we can improve and manage the site 
  • allowing our ads to be seen on websites based on your past visits to a particular website. these cookies help us measure how effective our websites are and how well our online marketing campaigns perform. 

Most browsers allow you to adjust the settings to tell you when you are offered a cookie so you can decide to accept it or not. You may disable or block all cookies but that may cause some features of our website to not work correctly. 

Requesting access to or correction of your information

You have the right to request a copy of the personal information we hold about you. You also have the right to ask us to correct your information if you think it is wrong. You should let us know when personal information about you changes, such as your address so we can update our records.

When you make a request, we will process it as soon as we can, but no later than 20 working days after we receive it. There are some circumstances when we cannot give you access to or correct your information if the way that you ask. We will always let you know this, be as open as we can, and tell you what law we are following.

You can request access to your personal information through any of the following channels:

Waka Kotahi NZ Transport Agency
Private Bag 6995
Wellington 6141 

You may also make a request using the Request My Info Tool provided by the Office of the Privacy Commissioner on its website.

Request My Info Tool – Office of the Privacy Commissioner(external link)

Before we give you your information we may ask for ID so that we can confirm your identity with you.

Privacy complaints

If you have a complaint about how we handled your personal information contact us via:

Privacy Complaints
Waka Kotahi NZ Transport Agency
Private Bag 6995
Wellington 6141 

If you raise a complaint with us and are unsatisfied about the way we’ve handled it, you may raise it with the Privacy Commissioner. The contact details are: 

Office of the Privacy Commissioner
PO Box 10094
The Terrace
Wellington 6143
New Zealand

0800 803 909
www.privacy.org.nz(external link)

Privacy expectations for suppliers and service providers

Waka Kotahi deals with the personal information of a large number of people and engages with a wide range of people and organisations who may handle personal information on its behalf. Managing personal information appropriately is important to us and to the people whose personal information we hold. Organisations who handle personal information on our behalf, are expected to also manage personal information appropriately.

Privacy expectations for suppliers and service providers

Transparency

Our Transparency Statement summarises how Waka Kotahi complies with the State Services Commission’s Model Standards on Information Gathering and Public Trust. It describes the environment we operate in and how we gather, use and share information.

Transparency statement

Responsible disclosure guidelines

Waka Kotahi NZ Transport Agency takes the security and privacy of our information seriously. If you identify a security issue with our systems, please tell us so that we can get it fixed.

Responsible disclosure guidelines