Mobile accessibility statement

We are working towards as many people as possible being able to use our mobile application (app). This means you should be able to use settings available on your device to:

  • change display options like dark mode, bold text, reduce transparency and increase contrast
  • apply the maximum text size and display zoom without content clipping or overlapping
  • use the app features with a keyboard or speech recognition software
  • access the app content and features using a screen reader

We’ve also made the app text as easy as possible to understand.

Our commitment to mobile accessibility

Our digital accessibility journey started with a focus on website accessibility and continues with an approach that considers mobile apps. Digital accessibility means developing interfaces and features that are easy for everyone to use, no matter what their abilities – visual, hearing, motor or cognitive.

Website accessibility statement

This means we:

  • work to make sure our app is in line with the Web Content Accessibility Guidelines (WCAG) v2.1 level AA (where they apply to mobile devices) and other international standards such as EN 301 549 (as updated from time to time)
  • use guidance from the World Wide Web Consortium (W3C) to inform our standards
  • respond positively when customers let us know something isn’t accessible and work to fix it.

Web Content Accessibility Guidelines (WCAG) 2.1(external link)
W3C’s Mobile Accessibility: How WCAG 2.0 and Other W3C/WAI Guidelines Apply to Mobile(external link)
EN 301 549(external link)

Known issues

We test the accessibility of our app to discover how we’re doing and where we can improve. We know some parts are not fully accessible. Sometimes the platform (iOS or Android) or the technology we’re using to build the app may have issues.

Some issues are resolved by using the latest version of iOS or Android. Issues that only happen with older versions of iOS or Android are not listed here.

Feature limitations in release version 0.9.0

Both platforms (iOS and Android)

  • Banners will automatically dismiss for touch users with no way to adjust the time displayed.
  • App will go to lock screen if there is no activity within a time limit. There is no warning or way to extend the time limit.
  • Focus order for screen readers and keyboard only users could be improved.
  • PIN screen provides no way to view the digits already entered.


  • Unable to reorder a vehicle using assistive technologies.
  • Elements that are not interactive get keyboard focus.
  • Screen content tab controls do not meet contrast requirements.


  • Banners will automatically dismiss for touch users with no method to adjust the time displayed.
  • App activity timeout is not refreshed when TalkBack is just reading content.
  • Keyboard focus is difficult to see. Improvements are prevented, as styling is set by the operating system.
  • Keyboard cannot open links that are part of checkboxes.
  • Landscape orientation is not yet supported.

Accessibility requirements still to be assessed

  • Physical or motion interaction
  • Switch control/access
  • Voice control

What we’re doing to improve accessibility

Making our app accessible is an ongoing project. We continue to dedicate ourselves to doing what we can to make our information accessible to all, so that everyone can benefit from our services.

Improving accessibility over time

We make sure that new features are accessible, as well as fixing existing content as we find it. We’re developing mobile accessibility standards based on the current features of the app.

What we’ve already done

While assessing the app we found things to work on and made improvements:

  • Content supports text resizing and display zoom combinations. Content should still be able to be read, scrolled and used at different sizes.
  • Content can be accessed and understood with VoiceOver or TalkBack screen reading.
  • Meaningful images have accessible names.
  • Words, icons and buttons are visible against their backgrounds.
  • Error messages and help text make it easier for people filling in forms.  

How we tested this app

Our app is tested in-house using manual testing methods. We can’t test all devices and operating system combinations, so our focus has been to cover one high-end and one low-end phone for both Apple and Android:

  • iPhone without physical Home button, running latest iOS release.
  • iPhone SE (2020) with physical Home button, running latest iOS 16 version.
  • Other brand phone (Oppo), running latest Android release.
  • Samsung phone, running Android 11.

Assistive technologies used


  • TalkBack screen reader


  • VoiceOver screen reader
  • Voice Control

Configuration options available in the device accessibility settings.

What to do if you can't access parts of this app

Email us if you have any accessibility feedback for us, need support accessing content, or want to request content in an alternate accessible format.


Contacting us by phone

We recommend a text relay service if you want to call us and are D/deaf, Deafblind, hard of hearing or have a speech impediment.

NZ Relay service(external link)