CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays.(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Closed-circuit television (CCTV) cameras privacy statement

Waka Kotahi maintains a closed-circuit television (CCTV) network across its state highways from which it collects footage. This may record images or videos of you or your vehicle captured by cameras on or near our roads.

Why we use closed-circuit television (CCTV) cameras

For the purposes of managing operational land transport services, improving services and/or the network (including the provision of low-resolution real-time footage), and providing New Zealanders with a safer land transport system. Examples may include identifying and managing events related to:

  • road emergencies and motor vehicle crashes
  • dangerous behaviour
  • destructive behaviour such as vandalism
  • the functionality of our assets
  • the correct use of transit lanes.

We also use CCTV footage to:

  • provide road users with updates on travel times and traffic flow
  • provide real data to help us improve the transport network.

The footage

The footage depends on where the camera is located, but we only place them where they can help us achieve our purposes. The cameras are not designed for, or placed to identify individual vehicles or people, but they will usually capture road network users, which may show your vehicle or pedestrians.

Who we share the footage with

We only share footage when it is required to achieve the purposes listed above, or as required by law, including:

  • NZ Police, to assist with law enforcement
  • emergency services, to assist with responses to incidents
  • Transport Operations Centre partners and delegates to assist with public safety and effective management of the transport network
  • some media outlets, including our social media channels
  • members of the public as permitted under the Official Information Act 1982
  • some footage is publicly available on our Journey Planner website.

Transport Operations Centre

Journey Planner – Traffic cameras(external link)

How long is the footage kept? 

We only keep footage for as long as reasonably necessary for the purposes outlined, and in accordance with the Privacy Act 2020. Usually footage is only held for 3-7 days depending on the system and location. 

Recording audio 

We do not record audio with CCTV cameras.

How we keep your information secure

We store your information on dedicated secure servers. To read more about how we keep your information secure click on the link below. 

General privacy statement

How to ask about your information

You can ask questions, request access to, and correction of, your information. Please refer to the 'Requesting access to or correction of your information' section for more information.

Requesting access to or correction of your information

If you have a complaint about how we handled your personal information, please refer to the 'Privacy complaints' section.

Privacy complaints