CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

What we do with your information

The information you provide when you complete an online transaction will be used to maintain the Motor Vehicle Register and/or the Driver Licence Register as appropriate. Collection and dissemination of this information is authorised by Parts 14 and 17 of the Land Transport Act 1998 and Part 7 of the Privacy Act 2020. Corresponding information held under the Road User Charges Act 2012 may also be amended,.

We may use your information to contact you for feedback on our services and to provide you with notices and information related to driver licensing, motor vehicle registration and licensing and road user charges. 

We share and collect some information as part of authorised information matching programmes. 

What is information matching 

Information matching is the comparison of one set of records with another, to find records in both sets of data that relate to the same person. The Privacy Act 2020 regulates information matching between Government agencies. 

Why information is matched

For a variety of reasons including: 

  • identifying non-registered motor vehicle traders 
  • assisting with enrolling voters
  • Identifying recently deceased individuals. 

The Government agencies we match information with 

  • Electoral Commission 
  • Ministry of Business Innovation & Employment 
  • Births Death and Marriages. 

Monitoring of information matching 

Information matching is authorised by Parliament, monitored by the Privacy Commissioner and conducted under authorised information matching programmes. 

You can read more about the authorised information matching programmes we are part of on the Office of the Privacy Commissioner’s website: 

Driver licence photo sharing 

The photo captured for your driver licence may be shared with the Department of Internal Affairs, Department of Corrections, Ministry of Justice, Ministry of Business, Innovation and Employment (Immigration), New Zealand Customs Service, and the New Zealand Police for the purposes of identity verification and law enforcement under section 200 of the Land Transport Act 1998, or for one of the purposes outlined in Part 7 of the Privacy Act 2020. 

Website analytics

We may collect, hold and use statistical information about website use to help us improve the site.

Web analytics – general privacy statement

Requesting access to or correction of your information

You have the right to request a copy of the personal information we hold about you. You also have the right to ask us to correct your information if you think it is wrong. Please refer to the 'Requesting access to or correction of your information' section for more information.

Requesting access to or correction of your information

If you have a complaint about how we handled your personal information, please refer to the 'Privacy complaints' section.

Privacy complaints