CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

What we do with your information

The information you provide with this transaction will be used to maintain the Motor Vehicle Register and/or the Driver Licence Register as appropriate. Collection and dissemination of this information is authorised by Parts 14 and 17 of the Land Transport Act 1998 and Part 11 of the Privacy Act 1993. Corresponding information held under the Road User Charges Act 2012 may also be amended.

To assist in keeping the Electoral Roll up-to-date, the Electoral Enrolment Centre operates an authorised information matching programme with Waka Kotahi under s263B of the Electoral Act 1993.

To identify people who have sold more than six motor vehicles in a 12-month period and are not registered as motor vehicle traders, the Ministry of Business, Innovation and Employment operates an authorised information matching programme with Waka Kotahi (in its capacity as the Registrar of Motor Vehicles) under s123 of the Motor Vehicle Sales Act 2003.

The photo captured for your driver licence under Part 3 of the Land Transport (Driver Licensing) Rule 1999 may also be used by the Department of Internal Affairs, Department of Corrections, Ministry of Justice, Ministry of Business, Innovation and Employment (Immigration), New Zealand Customs Service, and the New Zealand Police for the purposes of identity verification and law enforcement under section 200 of the Land Transport Act, or for one of the purposes outlined in Part 10A of the Privacy Act. Your photo may therefore be disclosed to one of these agencies, for one of these purposes.

If you are required to make a payment with your transaction, and you choose to pay by debit/credit card, you will be transferred to Paymark, our card payment provider. If you chose to pay by internet banking (POLi) you will be transferred to POLi for payment processing. Neither Waka Kotahi NZ Transport Agency or its payment providers store any card or bank account numbers you provide.

We may collect, hold, and use statistical information about visits to help us improve the site, for instance:

(a) Your IP address
(b) The search terms you used
(c) The pages accessed on our site and the links you clicked on
(d) The date and time you visited the site
(e) The referring site (if any) through which you clicked through to this site
(f) Your operating system (eg Windows XP, Mac OS X)
(g) The type of web browser you use (eg Internet Explorer, Mozilla Firefox).

We use Google Analytics, a third party service to analyse the web traffic data for us in accordance with its privacy policy link)

The data collected is aggregated and is not personally identifiable. Our web analytics will also respect any ‘do not track’ setting you might have set on your browser.

Waka Kotahi (and its agents) will hold, store, use and disclose any personal information collected through this transaction in accordance with the Privacy Act, the Official Information Act and the Land Transport Act.

You are entitled to access, and request the correction of, any readily retrievable personal information held about you by Waka Kotahi. You can do so by writing to us at:

Waka Kotahi NZ Transport Agency
Private Bag 11777
Manawatu Mail Centre
Palmerston North 4442
New Zealand

or by emailing us at