CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

About Waka Kotahi NZ Transport Agency

Our value

A great journey is easy, safe and connected. Waka Kotahi NZ Transport Agency is focused on providing one integrated land transport system that helps people get the most out of life and supports business.

We look after the national transport system with our partners, today and for the future. We’re innovating to make sure the system is efficient and sustainable, unlocking opportunity and keeping New Zealand moving.

We’re working to deliver our customer promise – great journeys to keep New Zealand moving.

Our strategic responses

Our strategic responses – a system response, a people-centric response and a community response – describe the direction we’ll take to deliver value to New Zealand. These are the three big changes we need to make longer term to deliver what is expected of us and ensure customers and citizens’ benefit from the changes happening in transport.

One connected transport system

We will transform the performance of the land transport system by integrating digital technology with physical infrastructure to create a safe, connected system that works for everyone.

People-centric approach

We will simplify our customers’ lives and our partners’ work with innovative services and experiences that make it easy for them to do what they need to do.

Partnerships for prosperity 

We will unlock social and economic opportunities for customers, businesses and communities through targeted partnerships.

Our position statements

We have eight position statements - together, these deliver the big changes we’re looking for through our strategic responses. Our focus areas position statements are:

 

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Marutau waka – transport safety

Our position is that it is unacceptable for anyone to be killed or seriously injured while travelling or working on the land transport system.

 

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Haere tahi – inclusive access

Our position is that everyone should have fair and equitable access to the transport system.

 

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Kāinga ora – liveable communities

Our position is that we will partner to efficiently combine planning and investment for transport and land use and this will result in more vibrant, interactive communities.

 

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Hangarau waka – transport technology

Our position is that we will combine technology and organisational capabilities to enable safer, sustainable and connected journeys.

 

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Kia manawaroa – resilience

Our position is the resilience of the land transport system is increased by managing risks and long-term resilience challenges and helping communities quickly recover from disruptions.

 

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Manāki taiao – environment

Our position is that we will responsibly manage the land transport system’s interaction with people, places and the environment.

 

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Whakaritenga – regulatory

Our position as the transport regulator is that our systems should be intuitive and clear to ensure people, vehicles, and commercial and rail operations are safe, people make good transport choices and harmful behaviour is swiftly dealt with.

 

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Waka Kotahi NZ Transport Agency

Our position is that Waka Kotahi NZ Transport Agency is respected by partners, stakeholders and customers for its responsive and engaged people and its timely delivery of sustainable transport solutions.

 

It's an exciting time for Waka Kotahi as we work to improve our customers' lives and livelihoods.