TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Effectively and efficiently moving people and freight

Encouraging mode shift

By encouraging people to travel using public transport and active modes (‘mode shift’) and making it easier for them to do so, we can reduce light vehicle movements in towns and cities. This will reduce transport emissions, air and noise pollution, and traffic congestion. One in five trips taken in urban areas uses public transport or active modes.

To support future infrastructure delivery for mode shift, we supported the policy development of the Reshaping Streets regulatory changes and a national walking and cycling plan.

To encourage a more environmentally sustainable and user-friendly public transport fleet, we established a sector steering group, started fleet transition planning with our partners towards a low-carbon public transport bus fleet, and have chosen a preferred supplier for the national ticketing solution.

In 2021, the kilometres travelled by light vehicles in urban areas reduced to below our 2026 target.

Light vehicle urban kilometres travelled

Graph showing light vehicle urban kilometres travelled from 2016 to a target in 2026

Improving freight connections

Most freight is moved by road and, due to the impacts of COVID-19, travel times have been less predictable. By improving the efficiency of freight movement and using lower emission options such as rail and coastal shipping, we can reduce greenhouse gas emissions from freight movement.

With KiwiRail, Te Manatū Waka, The Treasury and local partners, we implemented a new rail planning and funding model through the Rail Network Investment Programme. This three-year programme aims to restore the national rail network to a resilient and reliable state.

Investing in infrastructure to improve transport outcomes

Over 2021/22 we continued to invest in infrastructure improvements for public transport, walking and cycling, state highways and local roads, and continued working with our partners on integrated transport and spatial planning.

We worked with our partners to continue delivering the Auckland Transport Alignment Project, the New Zealand Upgrade Programme, Let’s Get Wellington Moving, the Crown Infrastructure Partner projects, the Supporting Regions projects and public–private partnerships. The direct and indirect impacts of COVID-19, continue to be seen across our infrastructure projects, with several delays to our significant capital projects.

Despite delays in some projects, Te Aranui o Te Rangihaeata Transmission Gully Motorway and the Northern Busway extension were opened during 2021/22.

The New Zealand Upgrade Programme

The programme supports growing communities across the country with better travel choices that help people get where they’re going safely. Seven of the programme’s 18 projects have progressed as planned. Progress was delayed for the remaining projects due to a variety of impacts including requirements for more detailed options, remedial work, COVID-19 and consenting requirements.

Let’s Get Wellington Moving

The City Streets indicative business case was completed, and the single stage business cases progressed. The remaining six projects progressed with further business cases now expected to be completed in 2022/23. A transformation programme is also underway, with the preferred option announced by the government in late 2022.

Supporting Regions Programme

The seven projects in the programme will address challenges in regional networks. Four projects were completed at Kawakawa, Tahaenui, Ngongotahā and MacKenzie Basin.

Resilience and adaptation of the land transport network

The ability for the state highway network to reopen after unplanned events has improved, however reopening after non-weather-related events is taking longer.

We are developing and rolling out our centralised risk tool to better document and prioritise resilience risks across the network. Tiro Rangi, our climate adaptation plan, will outline how we will respond to the changing climate and increasing climate risk through the design, delivery, operation and use of the land transport network.

Working together for integrated planning

We are implementing our Freight Action Plan as well as updating it to reflect industry feedback and the ERP.

We released Baseline Network Version, the first step in developing our 30-year plan for meeting the transport needs of 2050 and have started developing our first full system plan to provide a shared view of the future land transport system.

Partnerships have been established for integrated transport and spatial planning for four high-growth areas. We supported the work programmes to implement spatial plans for Tauranga–Western Bay of Plenty and the Hamilton–Auckland corridor.