CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays(external link) and find out about closures to driver licensing sites

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Waka Kotahi recognises and respects Te Tiriti o Waitangi and is committed to upholding the principles of partnership, participation and protection. These underpin the relationship between tangata whenua and government. Waka Kotahi will work with tangata whenua to build strong, meaningful and enduring partnerships.

Te Ara Kotahi (our Māori Strategy) provides strategic direction to Waka Kotahi on how we work with and respond to Māori as the Crown’s Treaty partner, and what this means for how we do business.

At its foundation the Aotearoa urban street planning and design guide establishes an ethos of ‘He Whenua, He Tāngata’ – reflecting the shared relationship between land, people and place. This is given effect through a suite of protocols that bring together the wider objectives of a safe system, inclusive access, environment, movement and place.

Te Ara Kotahi – our Māori Strategy

He Whenua, He Tangata design principles

Six objectives give effect to He Whenua, He Tangata in street design:

  1. Mahi tahi - partnership and engagement
  2. He whenua ora – a living environment
  3. Taonga tuku iho – places of value and meaning
  4. Tātou tātou – inclusivity for everyone
  5. Toiora – healthy and safe environments
  6. Mauri ora – prosperity and vitality

The table below illustrates the connection between He Whenua, He Tangata, the six objectives, and global street design guide principles. This concept creates an Aotearoa focus and supplements recognised international good practice.

design principles graphic table

Design principles - view larger image [JPG, 4 MB] 

As the Aotearoa Urban Street Guide evolves, we will look to further develop these principles and create indicators for ‘healthy streets’ across the motu (land).