SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

We recognise that we have a significant responsibility to communities throughout New Zealand, and we work closely with people and organisations affected by our activities to ensure clear lines of communication and understanding.

How we work with communities

We regularly talk and listen to road users, neighbours (people living alongside our state highways), suppliers such as consultants and contractors, and other stakeholders including the government and local authorities. We interact through:

  • our daily work on projects around the country

  • regular surveys to learn about communities’ needs, values and what they want from us

  • annual surveys on what communities think of us and how we’re performing

  • open days.

We also consult on significant projects that we undertake.

Working with Māori

 As a Crown agency, we acknowledge the status of Māori as tangata whenua – the indigenous people of Aotearoa New Zealand – and as partners with the Crown in the Treaty of Waitangi.

As a Crown agency, we:

  • work to achieve the principles of the Treaty of Waitangi 

  • extend the opportunity for Māori to participate in our decision making

  • build Māori capacity to contribute to our decision making

  • consult with Māori wherever possible on activities that are likely to affect them or their interests.

We strive to build and maintain collaborative working relationships with Māori, and we also work with our colleagues from other government agencies to engage, communicate and to work with Māori.

To achieve these objectives we provide our people with the knowledge and skills to appreciate and understand the Treaty of Waitangi, and Māori language, culture and protocols.

Read more about Māori and Transport Agency, and Te Ara Kotahi (our Māori Strategy).