CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays.(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Working with partners and stakeholders

We work with many other agencies and organisations, both in New Zealand and internationally, to meet New Zealanders’ daily transport needs. 

In some cases, we invest together in the network. In others, our partners and stakeholders manage relationships with customers on our behalf.

While the relationships vary, they depend on us and we depend on them to get things done.

Where we fit in the transport sector

Where we fit in the transport sectorView larger image [JPG, 64 KB]

Waka Kotahi NZ Transport Agency is one of a number of government agencies operating in the transport sector. Our role is to provide a vital link between government policy-making and the operation of the transport sector.

Some of our partners

To provide the best possible services to our customers and stakeholders, we work very closely with:

  • transport operators
  • our service delivery agents, who, through their 4000 outlets, support us to process motor vehicle and driver licensing transactions

  • transport committees, regional councils and territorial local authorities, which are responsible for implementing transport projects and other activities funded through the National Land Transport Programme

  • suppliers, including contractors and consultants

  • the New Zealand Police, who we fund and work with to provide a range of road policing services 
    New Zealand Police(external link)

  • the Te Manatū Waka Ministry of Transport, which is responsible for leading the development of strategic transport policy and monitoring performance of the sector’s Crown entities and industry groups 
    Te Manatū Waka Ministry of Transport(external link)

  • other central government and local government organisations.
    Working with local government [PDF, 1.4 MB]

Transport forums

We are involved in industry forums and groups, such as the Hawke’s Bay and Gisborne Heavy Transport Forum.
Hawke’s Bay and Gisborne Heavy Transport Forum

Working internationally

We actively participate in the international arena by contributing our expertise and keeping up with international best practice.

The main international road industry organisations we’re involved with are:

International visitors to Waka Kotahi NZ Transport Agency

We receive a number of requests to host visits from groups based all over the world, interested in the New Zealand experience of working in the transport sector.

If you would like to enquire about making a visit, please contact us by emailing

Please consider the following when making an enquiry to visit:

  • We don’t host visits in the months of October to February. This is a particularly busy period, and includes summer holidays in New Zealand – key staff may not be available.
  • We need to receive visit requests at least eight weeks before a proposed visit.
  • Visits should preferably not exceed three days.
  • The recommended visiting group size is no more than 10 people. If you are using an interpreter, consider limiting your group to five people.