CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

What happens when you send us a submission?

Your submission on reshaping streets will be treated as public information.

After public consultation, we will write a report that outlines the key themes, ideas, and feedback from public consultation. This report is called a summary of submissions and will be made publicly available for anyone to read.

In the summary of submissions, we might use:

  • your name
  • information about your views and feedback.

If you do not want your name or feedback to be included in anything we publish, please let us know in your submission. We can withhold the names of individuals, but not organisations. Please note that we never publish personal details such as addresses, phone numbers or email addresses when we publish the summary of submissions. 

Your feedback will also be subject to the Official Information Act 1982 (OIA). This means that other people will be able to request a copy of your submission by making a request under the OIA. If you do not want your submission to be shared, please let us know in your submission and why. We will take your reasons into account and may contact you to discuss further.