COVID-19 SERVICES UPDATE: Information on Waka Kotahi services.
SCAM ALERT: Vehicle licence (rego) renewal phishing emails.
If you are a member of the general public and have a transport related question, check the FAQs below first, or email firstname.lastname@example.org. Please note that changes in COVID-19 alert levels significantly impact wait times on email responses.
If you are an industry partner with the Transport Agency and have a question, check the FAQs below first, or email email@example.com
On 10 April 2020, a new Land Transport Rule came into effect:
Land Transport Rule: COVID-19 Response (No 1) 2020 [PDF, 134 KB]
The Rule is updated and will come into effect on 7 September 2020:
Land Transport Rule: COVID-19 Response (No 1) Amendment 2020 (from 7 September 2020) [PDF, 135 KB]
Frequently asked questions about renewing land transport documents.
Frequently asked questions about WoFs, CoFs and heavy vehicle certifications.
Frequently asked questions about driver licensing, endorsements, permits, driving during Alert Level 4 and more.
Frequently asked questions about regos, including online rego renewals.
Frequently asked questions about how to make payments and checking payments are received
Frequently asked questions about road user charges (RUC), fuel excise duty (FED) and regional fuel tax (RFT).
Frequently asked questions about roadworks throughout New Zealand
Frequently asked questions about a range of issues our approved organisations are currently facing
Frequently asked questions for public transport services, including the Total Mobility scheme
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New Zealand Government