COVID-19 SERVICES UPDATE: Information on Waka Kotahi services

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This section details Waka Kotahi NZ Transport Agency services, or support services currently operating such as public transport.

Contact us

Information on how to connect with us via phone, online form or social media

Driver licensing and testing facilities

Important update

Driver licensing facilities in areas operating under Alert Level 3 are currently closed and will only reopen under Level 2 or Level 1. Practical driving tests have not been cancelled. They are held in the booking system for you. Please do not contact the Waka Kotahi Contact Centre as VTNZ will contact you directly regarding your new test booking date and time. Your practical test will be rescheduled as soon as practically possible – please note that this won’t occur under Alert Level 3. No further fees apply to this reschedule.


Licensing agents (such as AA, VTNZ and others) are open and driver licensing and driver testing services have resumed. Please be aware that there may be wait times due to higher than usual demand and the Government COVID-19 public health and safety guidelines that must be followed. For the agents, this includes wiping the eye test and theory testing machines after each use.

We recommend you plan any visit with plenty of extra time so you are not under any pressure if you do need to wait. Consider delaying your visit if it is not urgent.

Please note: during alert level changes where practical driving tests facilities are closed, any tests already booked are held in the system. Once the facilities re-open, VTNZ contact people directly regarding new test booking dates and times. No further fees apply for this.

Public transport services

Public transport remains operating across New Zealand. Please follow the Government’s health and safety guidelines when using public transport or contact your local public transport authority.

People taking public transport should:

  • Observe physical distancing measures at terminals, and stations, where it is possible to do so, keep your distance from other passengers on board public transport services.
  • Wear a face covering while on public transport.
  • Keep a record of where you go and your interactions on the NZ COVID Tracer App; including scanning QR codes (where available), or manually recording travel information in the NZ COVID Tracer App (where QR codes are not available); OR keep a manual record if you do not have a smartphone.
  • Practice good hygiene and follow Ministry of Health advice. This includes washing and drying their hands thoroughly with soap and water (or hand sanitiser if soap and water not available), coughing and sneezing into their elbow, and not touching their face.
  • Plan ahead and allow extra time to ensure your journey is as comfortable as possible.
  • Stay home if you are unwell, or may have COVID-19. You should also avoid travel if you have been requested to self isolate/quarantine, have symptoms of COVID-19, or are awaiting COVID-19 test results.