CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

This section details Waka Kotahi NZ Transport Agency services, or support services currently operating such as public transport.

Contact us

Waka Kotahi is committed to keeping our people and the people who work with us safe. Under the COVID-19 Protection Framework (traffic light system), all visitors and service providers to our offices are required to present a valid ‘My Vaccine Pass’, the official record of vaccination status for New Zealand, to our reception team or Waka Kotahi host.

Currently, we’re experiencing higher than normal volumes of calls and emails. If your query is not urgent, please firstly read our frequently asked questions, use the Contact Us form or consider contacting us at a later date.

Frequently asked questions

Contact Us form

Information on how to connect with us via phone, online form or social media

Our Contact Centre is open for calls and all 0800 numbers are available.

Standard operating hours are:

  • Monday to Friday 8am–5:30pm
  • Saturday and Sunday 9am–5pm (Tolling only)
  • Latest state highway information open 24 hours every day: freephone 0800 4 HIGHWAYS (0800 44 44 49)

Driver licensing and testing facilities

Driver licensing agents are open for driver licensing transactions and are following the guidelines set out in the traffic light system, including continued 1m distancing. Use of face coverings is mandatory. We recommend you check the requirements of the driver licensing agent before you arrive.

Driver testing

Vaccine passes are no longer required for those taking a practical driving test.

VTNZ are adhering to other strict health and safety procedures. This includes the continued use of facemasks for driver testing officers, applicants and support people. Those with facemask exemptions will need to contact VTNZ so further protection procedures can be put in place, email dtexemptions@vtnz.co.nz

More information is available for customers on the VTNZ website(external link)

Please note: during alert level changes where practical driving tests facilities are closed, any tests already booked are held in the system. Once the facilities re-open, VTNZ contact people directly regarding new test booking dates and times. No further fees apply for this.

Public transport services

If you use public transport, please remember the following:

  • Maintain a 1m distance at all times.
  • Wear a face covering while on public transport.
  • Keep a record of where you go and your interactions on the NZ COVID Tracer App; OR keep a manual record if you do not have a smartphone.
  • Practice good hygiene and follow Ministry of Health advice. This includes washing and drying your hands thoroughly with soap and water (or hand sanitiser if soap and water not available), coughing and sneezing into their elbow, and not touching your face.
  • Plan ahead and allow extra time to ensure your journey is as comfortable as possible.
  • Stay home if you are unwell or may have COVID-19. You should also avoid travel if you have been requested to self-isolate/quarantine, have symptoms of COVID-19, or are awaiting COVID-19 test results.

More information on where and when you are permitted to travel(external link)