COVID-19 SERVICES UPDATE: Information for all alert levels, Waka Kotahi services and more

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This section details Waka Kotahi NZ Transport Agency services, or support services currently operating such as public transport.

Contact us

Waka Kotahi offices located in areas under Alert Levels 3 and 4 are closed to the public. Offices located in areas under Alert Levels 1 and 2 are open from 10 September 2021 with health and safety requirements in place, according to the Government guidelines.

Currently, we’re experiencing higher than normal volumes of calls and emails. If your query is not urgent, please firstly read our frequently asked questions, use the Contact Us form or consider contacting us at a later date.

Frequently asked questions

Contact Us form

Information on how to connect with us via phone, online form or social media

Our Contact Centre is open for calls and all 0800 numbers are available.

Standard operating hours are:

  • Monday to Friday 8am–5:30pm
  • Saturday and Sunday 9am–5pm (Tolling only)
  • Latest state highway information open 24 hours every day: freephone 0800 4 HIGHWAYS (0800 44 44 49)

Application details

Service Status

Motor vehicle exemptions

We can continue to accept applications by email at:

Limited licences

We are accepting applications by email only for those permitted to work under Alert Levels 3 and 4. Email limitedlicences@nzta.govt.nz

Under Alert Levels 1 and 2 licensing agents (such as AA, VTNZ and others) are open and driver licensing and driver testing services have resumed.

Driving licence certificate of particulars

We are actioning requests and issuing certificates by email only. Please call the Customer Service Centre first on 0800 822 422 to pay for the application.

More information can be found on the 'Certificate of particulars' page

Alcohol interlock

Alcohol Interlock exit requests can be submitted online on the 'Exit AID' page

We will issue the outcomes of our assessments by email and post. Under Alert Levels 3 and 4, successful applicants will need to wait until agents re-open at level 2 in order to be reinstated to a Zero Alcohol Licence.

Under Alert Levels 1 and 2 licensing agents (such as AA, VTNZ and others) are open. 

Left hand drive / special interest vehicles

We are accepting applications by email at assessments@nzta.govt.nz

Trade plates

We are accepting applications by email at tradeplate@nzta.govt.nz

MR2D

We are unable to process applications submitted in areas under Alert Levels 3 and 4 as we are unable to access incoming mail when working from home and our agents are closed.

Under Alert Levels 1 and 2 licensing agents (such as AA, VTNZ and others) are open. 

DL5 overseas conversions

We are unable to process applications submitted in areas under Alert Levels 3 and 4 as we are unable to access incoming mail when working from home and our agents are closed.

Under Alert Levels 1 and 2 licensing agents (such as AA, VTNZ and others) are open. 

MR31 registered person information

We are accepting applications online at the 'Who can access register information' page

Large passenger endorsements

Conditions apply to our ability to accept applications under Alert Levels 3 and 4. Applicants can check the Waka Kotahi website or email details to pvio@nzta.govt.nz

Transport service licence

We are processing transport service licence (TSL) applications. New applications can be submitted by emailing your completed application including certified identification to tslinquiries@nzta.govt.nz

Once received we’ll contact you to organise payment with credit/debit card. Please note: there may be delays in our standard 20 working day turnaround time.

Medical reviews

If you need to send a medical report please email it to medical@nzta.govt.nz.

Driver licensing and testing facilities

Important update

Under Alert Levels 3 and 4, all driver licensing and testing services are postponed until further notice and the online booking system is currently unavailable. Customers with tests already booked will be rescheduled to the earliest possible test once services resume.

Please do not contact the Waka Kotahi Contact Centre as VTNZ will contact you directly regarding your new test booking date and time. Your practical test will be rescheduled as soon as practically possible – please note that this won’t occur under Alert Levels 3 or 4. No further fees apply to this reschedule.

Please note: during alert level changes where practical driving tests facilities are closed, any tests already booked are held in the system. Once the facilities re-open, VTNZ contact people directly regarding new test booking dates and times. No further fees apply for this.

Public transport services

Stay home and avoid travelling, unless your journey is essential. Essential travel includes:

  • Healthcare workers getting to and from work
  • People needing to travel to supermarkets, the doctor or pharmacies
  • Travel to get a COVID test.

More information on where and when you are permitted to travel(external link)

Please check information provided by your local council to see what services are running.

If you need to catch public transport, please remember the following:

  • Maintain a 2m distance at all times.
  • Wear a face covering while on public transport.
  • Keep a record of where you go and your interactions on the NZ COVID Tracer App; OR keep a manual record if you do not have a smartphone.
  • Practice good hygiene and follow Ministry of Health advice. This includes washing and drying their hands thoroughly with soap and water (or hand sanitiser if soap and water not available), coughing and sneezing into their elbow, and not touching their face.
  • Plan ahead and allow extra time to ensure your journey is as comfortable as possible.
  • Stay home if you are unwell or may have COVID-19. You should also avoid travel if you have been requested to self-isolate/quarantine, have symptoms of COVID-19, or are awaiting COVID-19 test results.