Waka Kotahi services

This section details the Transport Agency services, or support services currently operating such as public transport.

Contact centre

Our contact centre is open for calls and all 0800 numbers are available.

Operating hours are 8am to 5pm, Monday to Friday.

9am to 5pm, Saturday and Sunday (Tolling only).

Currently, we are experiencing higher than normal volumes of calls and emails, leading to significant wait times. If your query is not urgent, please firstly read our frequently asked questions, or consider contacting us at a later date.

General COVID-19 frequently asked questions

We understand that these delays may cause frustration and we appreciate your patience with us as we adjust to new ways of working.

To help our teams manage volumes, please do not phone if you have already sent an enquiry to info@nzta.govt.nz, unless it is urgent. Your email will be answered as soon as possible.

Driver licensing and testing facilities

Important update

Licensing agents (such as AA, VTNZ and others) are open and driver licensing and driver testing services are open in all locations. Any practical driving tests delayed by COVID-19 will be rescheduled by VTNZ and drivers will be contacted with their new test time. No further fees apply to this reschedule.

Please be aware that there are wait times at licensing agents due to higher than usual demand.

We recommend you plan any visit with plenty of extra time so you are not under any pressure if you do need to wait. Consider delaying your visit if it is not urgent.

Public transport services

Important update

Public transport remains operating across New Zealand. Please follow the Government’s health and safety guidelines when using public transport or contact your local government.