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This section details the Transport Agency services, or support services currently operating such as public transport.
All Waka Kotahi offices remain closed to the public under Alert Level 2.
Our Contact Centre is now open for calls but at reduced capacity as social distancing and other health and safety requirements must be followed.
Our Level 2 operating hours are Monday to Friday, 9am-3pm.
Currently, we are experiencing higher than normal volumes of calls and emails, lead to significant wait times. If your query is not urgent, please firstly read our Frequently Asked Questions, or consider contacting us at a later date.
We understand that these delays may cause frustration and we appreciate your patience with us as we adjust to new ways of working.
To help our teams manage volumes, please do not phone if you have already sent an enquiry to info@nzta.govt.nz , unless it is urgent. Your email will be answered as soon as possible.
For urgent incidents solely related to issues impacting travel on our state highways, 0800 4 HIGHWAYS is available 24 hours with reduced capacity.
Under Alert Level 2, licensing agents (such as AA, VTNZ and others) are open and driver licensing and driver testing services have resumed but at reduced capacity. Please be aware that the agents are currently experiencing significant wait times. If your query is not urgent, please consider delaying your visit, and firstly read our Frequently Asked Questions.
If you do need to visit, we recommend you have plenty of extra time so you are not under any pressure if you do need to wait. Please ensure you have correct and up to date documents with you to help save time.
There is also currently high demand for practical test bookings. If you can, please consider delaying booking, contacting or visiting us and our service providers for a week or two, to allow those with tests booked prior to Alert Level 4 to rescheduled.
We understand that these delays may cause frustration and we appreciate your patience with us as we adjust to new ways of working.
Public transport remains free while New Zealand is at Alert Levels 3 and 4, up until 30 June 2020. Free access to public transport during Alert Levels 3 and 4 helps to maintain physical distancing for passengers and workers, and removes the need to handle cash.
When it’s safe to do so, it’s important that we return to collecting fares as soon as possible. When New Zealand enters Alert Level 2, Waka Kotahi expects regions to begin collecting fares on public transport if they can do so safely.
Because there are different systems and solutions to work through in each region, some areas or services may start collecting fares sooner than others. We’ll continue to work with individual councils to support their plans for returning to fare collection as soon as possible.
