CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays.(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Reducing the impact of increased freight in urban environments

How might we reduce the impact of our rapidly growing urban freight task and door-to-door deliveries on our urban environments and people?

The growth of e-commerce, with individual parcels delivered to customer’s doors, coupled with an increase in the freight task more generally, has led to a huge increase in Aotearoa New Zealand’s urban freight.

Kiwis spent more than $2.2 billion on physical goods online during the first quarter of 2022. That is 31 percent up on the first quarter of 2021, and more than double the amount spent just three years ago. This represents a seismic shift in our behaviour over a remarkably short period of time.

These changes are leading to the use of more vehicles to meet the increasing demand for deliveries, especially within our city centres and neighbourhoods. If not well managed, this, when coupled with increased housing intensification, risks adding to congestion, environmental and safety issues. It could also have a negative impact on things like air quality, noise and our streetscapes - due to parking and unloading issues.

We are looking for innovative solutions to ensure that the growth of urban freight does not negatively affect our environment and people.

Future of Delivery: Unleashing the potential of micromobility for the last mile NZ Post e-Commerce In-sights Q3 2022(external link)

Round two will open for applications on 20 February 2023 and close 24 March 2023.

Other round two challenges