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COVID-19 SERVICES UPDATE: Information on Waka Kotahi services

Making an Official Information Act request

Waka Kotahi NZ Transport Agency is subject to the Official Information Act 1982 and you can make a request to Waka Kotahi for information that it holds.
Official Information Act 1982(external link) 

The following is designed to assist you when making a request and to provide you with some basic expectations.

Sources of information

Before making a request we encourage you to check out our sources of information below as you may find the information you need is already publicly available on our website:

How to make a request

Requests should include your name, your postal address or preferred email address, and specific details of the information you want.

You can email:


post your request to:

Official Correspondence Unit
Waka Kotahi NZ Transport Agency
PO Box 6995,
Wellington 6141

How will we deal with your request?

We will acknowledge your request, usually within 24 hours and respond no later than 20 working days after we receive it. Sometimes for large requests or those requiring consultation we will seek an extension, the Act allows for a time limit extension. If so, we will let you know and give you a specific due date.

We may seek further information from you if we feel your request is not clear, or we may seek to refine your request if the scope is very broad.

As part of broader Waka Kotahi policy, all responses are considered for publication on our website. If your response is to be published, we will advise you as part of our response to your request.

What will our response look like?

We will endeavour to respond to your request in your preferred manner. We will respond by restating your request and answering every question asked. Any supporting documentation supplied will usually be an attachment in the PDF format.

If we are not able to supply all the information requested or satisfy your request in full we will inform you in our response by referring you to the specific section of the Act and explain the reason why. For more information please refer to sections 6, 9 and 18 of the Official Information Act.
Official Information Act (external link)

What if you are not happy with our response?

If you have not received a response by the due date or are not satisfied with your response you can complain to an Ombudsman by post: PO Box 10152 Wellington 6143. Or by email to:

What happens if I am requesting CCTV footage?

Whilst we do our best to assist with requests for CCTV footage this is usually only held for 3-7 days depending on the system and location and also where footage is located within the timeframe requested. Due to the quality of the cameras, distance from the road and direction the camera is facing, some footage may still not be fit for purpose as the cameras are not designed to identify individual vehicles or people.