CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Media Official Information Act (OIA) responses

Our recent responses to Official Information Act (OIA) requests from media organisations.

SH6 Nelson to Blenheim

Responded: 30 November 2022
Requested: Stuff

Cost of flood repairs on state highways and local roads

Responded: 28 November 2022
Requested: Jordan Bond [Freelance Journalist]

Management of media queries

Responded: 18 November 2022
Requested: Stuff

Information regarding compensation requests for damage to vehicles in Taranaki

Responded: 7 November 2022
Requested: Stuff

Transmission Gully opening event costs

Responded: 18 October 2022
Requestor: NZME

Responded: 19 October 2022
Requestor: NZME

Safety Camera System Programme

Responded: 13 October 2022
Requestor: Phil Pennington (RNZ)

Statistics on compensation for damage to vehicles in the Bay of Plenty

Responded: 23 September 2022
Requestor: Bay of Plenty Times and Rotorua Daily Post

Transmission Gully

Responded: 16 September 2022
Requestor: NZ Herald

Dome Valley safety improvements project

Responded: 16 September 2022
Requestor: Stuff

Statistics on potholes and compensation claims (2017-2022)

Responded: 12 September 2022
Requested: Newshub

Emergency works funding in the Whanganui region

Responded: 12 September 2022
Requested: Whanganui Chronicle

Documents sent to Minister Wood in June 2022

Responded: 8 September 2022
Requested: Newsroom NZ

Written advice provided to Minister Wood in June 2022 (partial)

Responded: 1 September 2022
Requested: NZ Herald

Loop Road safety improvements

Responded: 24 August 2022
Requested: Stuff NZ

Waka Kotahi communications staff information

Responded: 10 August 2022
Requested: Radio New Zealand

Hidden texting camera trial

Responded: 15 August 2022
Requested: NZ Herald

Tolling back office system and safety camera system

Responded: 12 August 2022
Requested: Radio New Zealand

National Land Transport Programme (NLTP) funding per region

Responded: 28 July 2022
Requested: Business Desk

SH1 between Picton and Blenheim safety reviews

Responded: 19 July 2022
Requested: One News (TVNZ)

Northern Gateway Toll Road’s revenue

Responded: 19 July 2022
Requested: Stuff

Clean car scheme rebates and penalties issued

Responded: 12 July 2022
Requested: Newshub

Speeding tickets issued between 14 October 2016 (when the Albany Hwy road upgrade was completed) and 16 May 2022

Responded: 16 June 2022
Requested: Stuff

Cost of Waka Kotahi cycleway projects

Responded: 13 June 2022
Requested: Radio New Zealand

New Zealand bitumen supply

Responded: 8 April 2022
Requested: Radio New Zealand

SH1 Linden to MacKays Crossing fatalities

Responded: 15 February 2022
Requested: Stuff

Mangawhai Shared Path funding

Responded: 10 February 2022
Requested: Stuff

Driver licence tests by vehicle transmission

Responded: 26 January 2022
Requested: Newshub Digital


Past years