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SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

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NZ Transport Agency staff and our agents (VTNZ, VINZ, NZ Post, AA) can collect your NZBN and add it to our systems.

When you share your NZBN with the Transport Agency, we will be able to access your core business information such as your trading name, entity type, status, address and contact details.

Proof of NZBN

Previously only incorporated companies have been able to provide us with their NZBN as identification but now we can accept NZBN for unincorporated companies also.

Unincorporated companies (sole trader, partnerships, trusts, etc) can use your NZBN as identification but you will also need to show your individual identification (e.g. New Zealand driver license or a combination of documents showing full name, date of birth and signature).

Incorporated companies can still use evidence of their NZBN as identification. However, you must provide either a printout of your NZBN or show us your business information listed in the NZBN register on the NZBN website (company name, entity type, NZBN number).

www.nzbn.govt.nz(external link)

Updated forms include NZBN

The following forms are updated with a NZBN field for you to provide us with your NZBN:

  • MR2B
  • MR6A
  • MR13B
  • MR15
  • TL01

If you have a question about the NZBN programme, please email service@nzta.govt.nz with the subject heading ‘NZBN’ and we’ll endeavour to provide an answer as soon as possible.