CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays.(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Heavy vehicle permit application and compliance monitoring

Safety and compliance are minimum requirements for heavy vehicle permit holders. When an operator applies for a heavy vehicle permit an operator check is undertaken to consider the applicant’s compliance.

This operator check includes investigating whether there have been any weight offences (critical breaches/loading), vehicle safety issues, driver fatigue/distraction issues, road user charges (RUC) evasion, outstanding debt and speeding offences. All these factors will be considered when allowing entry to the permits system.

Permits will not be issued if non-compliance is considered a safety risk.

Active monitoring of current heavy vehicle permit holders

We expect heavy vehicle permit holders to always comply with safety and legal requirements. 

Operators will be monitored for any critical permit breaches, along with other offences relating to the operating of vehicles under permit conditions (such as RUC offences). Enforcement actions for permit breaches may include revoking permits, subject to assessment by Waka Kotahi.

Permit revocations or enforcement actions will be proportionate. 

Heavy vehicle permit compliance – actions taken

All formal actions (including approvals) taken from 1 January 2020 are noted and are accurate as at 31 December 2021.

Outcomes Numbers

50MAX approved

12,426

Higher mass approved

 19,772

Overdimension permits approved

 13,495

HVP operators warned

 136

HVP declined applications

 8

HVP Operators on Reduced Permit terms

85

Questions and answers