ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can.
CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions
REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more
CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions
ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.
ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.
Information for passenger service operators, including transport service licence requirements, legislation you should be familiar with and requirements your vehicles and drivers must meet.
These pages explain how passenger services (where people are transported for hire or reward) in New Zealand will work from 1 October 2017 and help you prepare for the change.
The Land Transport Rule: Work Time in Large Passenger Service Vehicles 2019 (the Rule) helps explain when drivers are expected to take breaks and what degree of flexibility operators have in providing these breaks.
