Taxis, shuttles, buses & other passenger services

Types of passenger services

The main types of passenger services and when you need a transport service licence.

Running a passenger service

Information for passenger service operators, including transport service licence requirements, legislation you should be familiar with and requirements your vehicles and drivers must meet.

New passenger service rules 2017

These pages explain how passenger services (where people are transported for hire or reward) in New Zealand will work from 1 October 2017 and help you prepare for the change.

Driving a passenger service vehicle

Passenger service responsibilities include ensuring that drivers are licensed, are fit to drive, and follow traffic laws and any local bylaws.

Passenger service vehicles

What a passenger service vehicle is and what requirements there are to operate one.

Volunteer drivers and exempt passenger services

In some situations volunteer drivers are exempt from having a P endorsement, and organisations may be exempt from having a passenger service licence.

Hire or reward

What does the term 'hire or reward' mean?

Using a passenger service

A guide to what you can expect when using a passenger service, and details on how to make a complaint.

Land Transport Rule: Work Time in Large Passenger Service Vehicles 2019

The Land Transport Rule: Work Time in Large Passenger Service Vehicles 2019 (the Rule) helps explain when drivers are expected to take breaks and what degree of flexibility operators have in providing these breaks.

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