Skip to content

Access keys for

  • h Home
  • m Menu
  • 0 Show list of access keys
  • 2 Skip to content
  • 3 Skip to top

New passenger service rules came into effect on 1 October 2017.

If you held a Passenger Service Licence before 1 October, by now you should have received replacement licence certificates, either by email or post, and the related licence labels. If you haven’t received either the certificates or labels, please email with:

  • your name
  • your Transport Service Licence number
  • your current postal address
  • how many labels you require.
Alternatively, you can contact us on 0800 822 422.

These pages explain how passenger services (where people are transported for hire or reward) in New Zealand work from 1 October 2017. 

These changes affect taxis, shuttles, private hire vehicles and app-based passenger services. There are also changes for dial-a-driver and third party facilitated cost-sharing operations, and for large passenger services (vehicles with 13 seats or more, including the driver). 

About the changes

What you need to know, including background to the changes and how safety will be maintained. 

I'm a passenger service vehicle driver (e.g. taxi)

Responsibilities to familiarise yourself with, based on the type of service you drive for. 

I run a passenger service

Key changes to be aware of, how to get a new Small Passenger Service Licence, and your responsibilities, based on the type of service you operate. 

I need to hire a ride

Tips for passengers to help maintain safety.

I want to make a complaint

If you’re unhappy with your experience with a small passenger service, you may wish to make a complaint. On this page you’ll find information about what you should do to make a complaint.

Questions and answers

Frequently asked questions that you may have about the changes.