TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

On 1 October 2017 changes to the way the passenger service sector is regulated were introduced. You need to be aware of these changes if:

  • you drive a vehicle available for passenger hire (or you operate a business providing this service), and
  • your passenger service vehicle has 12 seats or less, including the driver.

This includes taxis, shuttles, private hire vehicles and app-based passenger services – known collectively as ‘small passenger services’.

There were also specific changes for dial-a-driver and third party facilitated carpool operations and for large passenger services (vehicles with 13 seats or more, including the driver).

Please note: a number of passenger service situations were exempt from the changes, including traditional carpooling and local authority carpooling schemes.

Changes to legislation

On 3 August 2017, Parliament passed the Land Transport Amendment Act 2017(external link) that included changes for the small passenger service sector. These changes came into force on 1 October 2017. In addition, three related Land Transport Rules (Operator Licensing 2017, Work Time and Logbooks 2007 and Driver Licensing 1999(external link)) have been updated and came into force at the same time as the Act.

With new technologies now available, the changes are designed to enable the sector to be responsive to customer needs, encourage competition, allow for new technology and maintain safety for participants. This creates a level playing field for all, with similar rules applying across a range of small passenger services.

You can find out more about the background to the changes on the Ministry of Transport’s website(external link).

Safety first

The safety of passengers, drivers and vehicles is an important priority. This is managed by:

  • requiring all drivers carrying fare paying passengers to pass a check of their criminal and driving history, and medical fitness, and to have a valid driver licence with a passenger ‘P’ endorsement
  • requiring drivers to display their driver identification card
  • making sure passenger service vehicles have a current Certificate of Fitness (CoF), and display a relevant transport service licence card (commonly referred to as a label), such as a Small Passenger Service Licence
  • ensuring that all vehicles comply with the approved in-vehicle cameras requirements (or only carry registered passengers or are otherwise specifically excepted from these obligations) 
  • ensuring drivers are managing their hours correctly.

Passengers and drivers can also find tips on these pages to help you play your part in ensuring your own safety.

Helpful information