CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays(external link) and find out about closures to driver licensing sites

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

The roadside equipment will collect information all the time, in compliance with the Privacy Act 2020.

Light vehicles

All light vehicle data will be anonymised, used only to provide insight into regional light vehicle road use and improve our understanding of traffic on our network. For example, whether a vehicle is diesel, petrol or electric, or the volume of traffic with a valid WoF and registration. Light vehicles will never be directed to stop at a commercial vehicle safety centre (CVSC).

Heavy vehicles

The heavy vehicle data will improve the targeting of vehicles that are potentially non-compliant. We’ll share the information collected, both internally and with our partner, NZ Police. The Commercial Vehicle Safety Team (CVST) will be able to use the information in real time at the CVSC and later to support ongoing investigations. 

The data will not be openly available to agencies, but there could be times when other agencies are supplied with anonymised information for specific purposes. 

What we might use the data for

  • Pulling in potentially non-compliant heavy vehicles and conducting further checks.
  • Targeting specific non-compliance, such as RUC evasion, using on-road data collected 24/7.
  • Identifying areas of interest and focusing our activities.
  • Helping industry organisations to educate their members and promote heavy vehicle compliance.

Commercial vehicle safety centre privacy policy