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Commercial operator complaint form


Nature of complaint

Note: If you want to make a complaint about a testing officer, please use a separate complaint form available on the VTNZ website.

Testing officer complaint form

Time/date/place of incident

Details of incident

Please describe:

  • What occurred exactly
  • What words were spoken and by whom
  • Details of any witnesses to the incident
  • Your response (if any) to the incident
  • How the incident made you feel
  • Any additional information you think is relevant

Identity of transport operator; driver or person complained about


Description of vehicle complained about, if applicable

Additional information

Were any notes made after the incident?
Was the incident reported to any other agency?
If so, to whom?


The information you provide with this complaint will be used only to investigate your complaint and will not be used for any other purpose.  All information provided through this form will be held by Waka Kotahi NZ Transport Agency and treated as confidential subject to the Official Information Act 1982 and the Privacy Act 2020.  Your information will not be disclosed to the commercial operator and/or driver your complaint relates to without prior consultation with you.  If you do not provide all of the information requested in this form, we may not be able to investigate your complaint fully or take action on your complaint. 

You have the right to request access to and correction of any personal information you provide to us as part of this complaint process.  You can make these requests directly with the person handling your complaint, or by contacting us

By typing your name in the field below you are confirming that all the details above are true and correct.

I declare that the details given are true and correct. (required)