Motor vehicle question or feedback

What is your question about?

If you’ve renewed online, your licence label should arrive within 7 working days.

If you haven’t received your label after 7 working days, order a replacement online.

Order replacement motor vehicle and RUC labels

We recommend you update your address before you order the replacement label.

Update your address



The information you provide may become part of the Motor Vehicle Register and may be used to update our other registers.

Motor Vehicle Register information 

The Land Transport Act 1998 allows Waka Kotahi to authorise third parties to access details in the Motor Vehicle Register. You can choose to opt-out of this (though some authorised users will still have access under certain conditions).  


The Electoral Commission has access to personal information in the Motor Vehicle Register to identify unenrolled people who are qualified to vote, and to update addresses of those already on the roll. 

What we do with your information 

The Privacy Act 2020 gives you the right to see and correct any personal information we hold about you. You can read more about how we handle personal information and your rights regarding your personal information in our privacy statement. If you wish to exercise these rights please contact Waka Kotahi, Private Bag 11777, Palmerston North 4442 or email:

Privacy statement