CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions
SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails
ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can.
REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more
ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme
ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.
COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more
ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.
EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)
SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails
CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions
Thank you for contacting us. We aim to respond to your email within 15 working days.
If you’ve received any emails that could be a scam, please contact us through this form:Report a phishing scam formLearn more about the latest phishing emails
For Official Information Act requests, including a request for CCTV footage, find more information here:Making an Official Information Act request