CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

Frequently asked questions (FAQs)

Road user charges (RUC) temporary reduction scheme

The government has introduced a transport temporary relief package to support New Zealanders through the current global energy crisis.

Driver licensing FAQs

Read our frequently asked questions about driver licensing, converting your overseas driver licence, changing the address for your driver licence and more.

Motor vehicle FAQs

Read our frequently asked questions about motor vehicles, what to do when you have sold a vehicle, how to change the address for your vehicle and more.

Tolling FAQs

Read our frequently asked questions about tolling, setting up a tolling account, how to add a vehicle to your account and more.