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How do I change the address for my driver licence?

The easiest way to change your address is online.

You’ll need your New Zealand driver licence number. You can also update the address for any vehicles that you have in your name.

Change your address online

What should I do if I haven’t received my new driver licence in the mail?

You should receive your driver licence in the mail within 21 days of your application being submitted*. Please check we have your address correct.

Check your address is correct online

If you haven't received it in this time, give us a call on 0800 822 422. Please note we are currently experiencing high call demand due to COVID-19 and wait times are over 15 minutes.

*Some applications may take longer than 21 days to process, check the current application processing times page for up-to-date information.

Current application processing times

How do I convert my overseas driver licence to a New Zealand driver licence?

To convert your overseas driver licence to a New Zealand driver licence, you must apply at a specialist overseas conversion site.

You'll need to:

You may also need to pass theory and practical tests. If you do, you will also have to pay the test fees.

Find a specialist overseas conversion site in your area

How do I keep my driver licence safe?  

Your driver licence card is as valuable as a passport or bank card, so you should keep both the card and the information on it safe.

Don’t give out your details unless you’re sure it’s for a legitimate purpose. There are some handy hints on our website to help you determine whether it’s safe to hand over your driver licence details.

You should let us know if:

  • your licence card is lost or stolen
  • you think someone else knows your licence number and could use it fraudulently (such as if you think you’ve been the victim of a ‘phishing’ scam).

More information on how to keep your driver licence safe

What should I do if my driver licence has been lost or stolen?

You need to apply for a replacement licence. This will automatically cancel the old driver licence, and reduce the opportunity for others to use it fraudulently.

If you have a RealMe verified identity you can apply online(external link) to replace your licence. If not, you’ll need to apply at a driver licensing agent, and:

Find out more about replacing your driver licence

How do I check on the progress of my passenger (P) endorsement application?

You can track the progress of your P endorsement application online.

You’ll need your driver licence number.

Track the status of your P, V, I or O endorsement

How can I change my practical test booking?

The easiest way to change most test bookings is online. You’ll need your driver licence number. If there is less than two full working days until your test, you will also need a Mastercard or Visa debit or credit card to pay the reschedule fee.

If you can’t change the booking online, you will need to call us on 0800 822 422 or go in to a driver licensing agent.

Book a practical driver licence test online(external link)

List of driver licensing agents

How do I request a Certificate of particulars (CoP)?

A Certificate of particulars (CoP) is a document which confirms the details of your driver licence.

To get one, you can apply over the phone or send your application in the post. There is a fee of $11.10.

Call us on 0800 822 422 (or +64 6 953 6200 if calling from overseas) if you want to pay by MasterCard or Visa credit or debit card.

If you want to pay by cheque, bank cheque or money order, you will need to send a request to:

Business Administration Team
Waka Kotahi NZ Transport Agency
Private Bag 11777
Palmerston North 4442.

You will need to include your:

  • full name
  • date of birth
  • licence number (if you know it)
  • contact phone number
  • postal address, fax number or email address (depending on how you want the information sent to you).

The payment needs to be in New Zealand dollars.

It will take 4-6 working days to process and send your request.

How do I request a Demerit suspension history (DSH)?

A Demerit suspension history (DSH) will confirm your demerit suspension history for the last seven years.

To get one, you can apply over the phone or send your application in the post. There is a fee of $11.10.

Call us on 0800 822 422 ( or +64 6 953 6200 if calling from overseas) if you want to pay by MasterCard or Visa credit or debit card.

If you want to pay by cheque, bank cheque or money order, you will need to send a request to:

Business Administration Team
Waka Kotahi NZ Transport Agency
Private Bag 11777
Palmerston North 4442

You will need to include your:

  • licence number
  • full name
  • contact phone number
  • postal address, fax number or email address (depending on how you want the information sent to you).

The payment needs to be in New Zealand dollars.

It will take 4–6 working days to process and send your request.

How do I get a replacement driver licence when I am overseas?

If you have a RealMe verified identity you can apply for a replacement licence online and have the licence card sent to your overseas address.

Apply for a replacement driver licence card online using RealMe(external link)

If you don’t have a RealMe verified identity, you'll need to compete an application form and send it to our Palmerston North office.

The fee for replacing your driver licence from overseas is NZ$38.20. You can either include a cheque or money order with your application, or pay by credit card by calling +64 6 953 6200.

You'll also need to include a certified copy of evidence of your identity.

Download the application form [PDF, 209 KB]

What should I know about expiry dates changing for some learner and restricted licences?

In November 2019, a one-off, two-year, extension to many five-year learner and restricted driver licences was announced. The extension provides those drivers additional time to progress to the next level of licence.

Only current five-year learner and restricted car and motorcycle licences that were issued from 1 December 2014 and expire before 2 December 2021 received the extension. New driver licence cards were not (and will not be) automatically sent to these licence holders.

Other licence holders, such as those with a 10-year licence, on zero alcohol or alcohol interlock sentences and those suspended or disqualified from driving did not receive the extension. If you received an extension but have other licence classes on your licence as well, the extension did not apply to these other classes.

Find out more about changes to learner and restricted licence expiry dates

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