CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays.(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

How do I change the address for my driver licence?

The easiest way to change your address is online.

You’ll need your New Zealand driver licence number. You can also update the address for any vehicles that you have in your name.

Change your address online

What should I do if I haven’t received my new driver licence in the mail?

You should receive your driver licence in the mail within 21 days of your application being submitted*. Please check we have your address correct.

Check your address is correct online

If you haven't received it in this time, give us a call on 0800 822 422. Please note we are currently experiencing high call demand due to COVID-19 and wait times are over 15 minutes.

*Some applications may take longer than 21 days to process, check the current application processing times page for up-to-date information.

Current application processing times

How do I convert my overseas driver licence to a New Zealand driver licence?

To convert your overseas driver licence to a New Zealand driver licence, you must apply at a specialist overseas conversion site.

You'll need to:

You may also need to pass theory and practical tests. If you do, you will also have to pay the test fees.

Find a specialist overseas conversion site in your area

How do I keep my driver licence safe?  

Your driver licence card is as valuable as a passport or bank card, so you should keep both the card and the information on it safe.

Don’t give out your details unless you’re sure it’s for a legitimate purpose. There are some handy hints on our website to help you determine whether it’s safe to hand over your driver licence details.

You should let us know if:

  • your licence card is lost or stolen
  • you think someone else knows your licence number and could use it fraudulently (such as if you think you’ve been the victim of a ‘phishing’ scam).

More information on how to keep your driver licence safe

What should I do if my driver licence has been lost or stolen?

You need to apply for a replacement licence. This will automatically cancel the old driver licence, and reduce the opportunity for others to use it fraudulently.

If you have a RealMe verified identity you can apply online(external link) to replace your licence. If not, you’ll need to apply at a driver licensing agent, and:

Find out more about replacing your driver licence

How do I check on the progress of my passenger (P) endorsement application?

You can track the progress of your P endorsement application online.

You’ll need your driver licence number.

Track the status of your P, V, I or O endorsement

How can I change my practical test booking?

The easiest way to change most test bookings is online. You’ll need your driver licence number. If there is less than two full working days until your test, you will also need a Mastercard or Visa debit or credit card to pay the reschedule fee.

If you can’t change the booking online, you will need to call us on 0800 822 422 or go in to a driver licensing agent.

Book a practical driver licence test online(external link)

List of driver licensing agents

How do I request a Certificate of particulars (CoP)?

A Certificate of particulars (CoP) is a document which confirms the details of your driver licence.

To get one, you can apply over the phone. There's a fee of $11.10.

Call us on 0800 822 422 (or +64 6 953 6200 if calling from overseas) and pay by MasterCard or Visa credit or debit card.

You'll need your:

  • full name
  • date of birth
  • licence number (if you know it)
  • contact phone number
  • postal address or email address (depending on how you want the information sent to you).

It will take 4-6 working days to process and send your request.

How do I request a Demerit suspension history (DSH)?

A Demerit suspension history (DSH) will confirm your demerit suspension history for the last seven years.

To get one, you can apply over the phone. There's a fee of $11.10.

Call us on 0800 822 422 ( or +64 6 953 6200 if calling from overseas) to pay by MasterCard or Visa credit or debit card.

You'll need your:

  • licence number
  • full name
  • contact phone number
  • postal address, fax number or email address (depending on how you want the information sent to you).

It will take 4–6 working days to process and send your request.

How do I get a replacement driver licence when I am overseas?

If you have a RealMe verified identity you can apply for a replacement licence online and have the licence card sent to your overseas address.

Apply for a replacement driver licence card online using RealMe(external link)

If you don’t have a RealMe verified identity, you can still apply online, but it will take longer for us to process your application.

You'll need to provide certified copies of your evidence of identity. You'll also need to call us prior to making your application to pay the fee by credit card. 

The fee for replacing your driver licence is NZ$38.20. 

Apply for a replacement driver licence if you don't have a verified RealMe identity

Otherwise you can download the PDF application form below, print it, and send it in to us with your certified evidence of identity. 

Download the application form [PDF, 209 KB]

What should I know about expiry dates changing for some learner and restricted licences?

From 1 December 2021, if your learner or restricted licence expires you can renew it at any time. You no longer need to pass another theory test and your new licence will be issued for a further 10 years.

Find out more about changes to learner and restricted licence expiry dates