CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays.(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

How do I change the address for my vehicle?

The easiest way to change your address is online. You’ll need your New Zealand driver licence number, and the plate numbers of any vehicles in your name. You can update your address for your driver licence at the same time.

Change your contact details online

If you don’t have a New Zealand driver licence number, you’ll need to do our Change of vehicle address – no drivers licence online form to update your address.

Change of vehicle address – no drivers licence form

If you want to change the address of a company you can complete the Change of vehicle address – organisation form document and email it to us. You’ll need your Waka Kotahi NZ Transport Agency customer number.

Change of vehicle address – organisation form

What do I do if I have sold my car?

You need to let Waka Kotahi NZ Transport Agency know so we can take it out of your name.

The quickest and easiest way to do this is online.

Let us know you’ve sold a vehicle

If you don’t let us know, then you could end up getting someone else’s fines and infringements. We recommend that you let us know you've sold the vehicle before you hand the keys over to the buyer.

More about selling a vehicle

What do I do if I have bought a car?

You need to let Waka Kotahi NZ Transport Agency know when you have bought a vehicle so we can record you as the registered person.

The quickest and easiest way to let us know you've bought a vehicle is online.

Let us know you’ve bought a vehicle

As the registered person you're responsible for your vehicle and for meeting the requirements that allow you to drive legally on the road. This includes keeping it in safe condition, and paying the licensing fees and any traffic or parking infringements.

More about buying a vehicle

What do I do if I have sold my car to a wrecker?

When a vehicle is taken off the road permanently, its registration needs to be cancelled.

If you have already sold your vehicle to a wrecker, then you need to let us know that you have sold it. It is then the wrecker's responsibility to cancel the vehicle's registration.

Let us know you’ve sold a vehicle

If you want to cancel the vehicle's registration before selling it to the wrecker, you will need to cancel the vehicle's registration at a registration agent and hand in the vehicle's number plates.

Find out where you can hand in your plates

If there are outstanding licensing (rego) fees owing on the vehicle, you will need to pay these after you have let us know you've sold it or when you cancel the registration.

More about cancelling a vehicle's registration

Why have I received a vehicle licence invoice?

Most vehicles have to be continuously licensed, so if a vehicle's licence (rego) expires and isn't renewed the fees will be overdue.

More about continuous vehicle licensing

We send out vehicle licence invoices when fees are overdue and a vehicle is then sold or its registration cancelled. The person recorded as the registered person for the vehicle before it was sold or cancelled will need to pay the outstanding fees.

The fees on the vehicle licence invoice need to be paid within 14 days. If they're not paid within that time, they could be referred to a debt collection agency.

You can easily pay your vehicle licence invoice online: you just need your plate number, the invoice number and your customer number (at the top of the vehicle licence invoice). 

Pay a vehicle licence invoice online(external link)

Otherwise if you can't pay online, you can call us on 0800 108 809 to pay by Visa or MasterCard debit or credit card. 

What is continuous vehicle licensing (CVL)?

Most vehicles must be licensed at all times. This means you need to keep your rego up-to-date.

If you let your rego expire and don’t renew it, you won’t be able to legally drive your vehicle on the road. You could be fined for not having a current licence, and after 12 months your vehicle’s registration will be cancelled.

When you do renew your rego, you will have to pay backdated rego fees right back until the date the last rego expired, as well as the fees for the next rego.

If you’re not going to be using your vehicle on the road for a while, you can put it on exemption so you don’t have to pay rego fees. There is a minimum period of three months for an exemption.

Put your vehicle licence (rego) on hold

There are a few vehicles that don’t have to be licensed all the time, such as agricultural tractors and ATVs. This means that they still have to have a current rego if you are using them on the road, but you can let the rego lapse if they are not going to be used on the road for a while. When you renew the rego, you won’t need to pay backdated fees.

Vehicles that don’t have to be continuously licensed

What should I do if I haven’t received email confirmation that I renewed my rego online?

If you haven’t received an email confirmation of your rego renewal, you can check the current expiry date of the vehicle licence online.

Check your vehicle expiry date (rego and inspection)

What should I do if I am having trouble renewing my rego online?

If you are having trouble renewing your rego online, double-check that the plate number and/or reminder number that you are using are correct.

If you are having trouble with POLi (Payment Online) you can check out the FAQs on the POLi website for help. Your credit card statement will confirm payment has been submitted. 

Frequently asked questions on the POLi website(external link)

What do I do if I forgot to change my address before I renewed my rego online?

If you have renewed your rego online AND updated your address online before 7pm on the same day, your label will be sent to your new address.

If you have renewed your rego online AND updated your address online after 7pm on the same day, your label will also be sent to your new address.

However, if you renewed your rego online before 7pm, BUT updated your address online after 7pm, you will need to give us a call on 0800 108 809 or your label will be sent to your old address.

Update your address online now

What do I do if I haven’t received my rego label in the post?

If you haven’t received it within 10 days, please check we have your address correct online.

Check or change your contact details

If you still haven’t received your label after 7 days, and you urgently need it, give us a call on 0800 108 809.

Why have I received an invoice when I have already bought RUC kilometres?

A RUC invoice is sent when there is a difference between the end distance on the RUC licence that's been purchased and the vehicle's odometer reading when it is inspected (WoF or CoF).

For example, if a RUC licence has been purchased up to 38,000kms, but the vehicle's odometer reading is 48,000kms when it goes in for a WoF, an invoice can be issued for the difference (10,000kms).

If you have recently purchased RUC kilometres (after your latest WoF or CoF inspection and after the date of the invoice) these will be over and above the amount that you have been invoiced for.

To pay for the kilometres that were included in the invoice, you can pay by internet banking, call us on 0800 655 644 to pay by debit or credit card, or send us a cheque. You can't pay an invoice at an agent. You can find full payment instructions on the RUC invoice.