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CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

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Current application processing times

Current application processing times

Processing times for drivers licensing and motor vehicle applications.

Read our frequently asked questions

Driver licensing applications

Application Processing time
Application for approval to exit alcohol interlock programme 10 working days
Application for driver licensing exemption (DL4) 10 working days
Application for P, V, I or O endorsement (DL20) 20 working days1
Application for transport service licence (TL01) 20 working days1 2
Application for issue of a limited licences (DL15) 4 working days
Medical review 23 working days

1 This is the processing time for a standard application where all the necessary documentation has been provided, requirements are met and we do not have concern over the fitness and propriety of any of the persons in control. If the application becomes non-standard in any way, there will be a delay.

2 We're receiving more TSL applications than usual, which means we may take longer than 20 working days to process your application. We'll be in touch as soon as we've processed your application.

Motor vehicle applications

Application Processing time
Application for Waka Kotahi NZ Transport Agency customer number (MR36) 20 working days
Application to change vehicle details (MR16) 20 working days
High productivity motor vehicle permit (HPMV Higher Mass) ** 20 working days
50MAX permit application 5 working days
Load pilot application 20 working days
Road user charges application for refund for off-road travel (RUCOR) 23 working days
Inspecting organisation applications (standard applications) 60 working days
Vehicle inspector (VI) application (standard applications) 20 working days
Application to reverse registration (MR2D) 10 working days
Motor Vehicle exemptions 25 working days

** Please note that these require a local road approval.

We’re processing these applications as fast as we can. We’ll let you know as soon as your application has been completed.

Contact us