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CORONAVIRUS DISEASE (COVID-19) SERVICES UPDATE: Find out about services open under Alert Level 2. Please note, we are currently experiencing higher than normal volumes of work so please be patient as our teams work at reduced capacity. More information on our services

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Current application processing times

Current application processing times

Our Contact Centre is closed as a result of New Zealand moving to Alert Level 4 at midnight Wednesday 25 March 2020 in response to the Covid-19 situation. We are continuing to process applications where possible.

Check the tables below to see how long it will take us to process your application and please visit our frequently asked questions (FAQs) page for more information on our response to Covid-19 and how this may affect you.

Frequently asked questions(external link)

Driver licensing applications


Processing time

Application for approval to exit alcohol interlock programme

9 working days

Application for driver licensing exemption (DL4)

10 working days

Application for P, V, I or O endorsement (DL20)

12 working days*

Application for transport service licence (TL01)**

30 working days*

Medical review

37 working days

* This is the processing time for a standard application where all the necessary documentation has been provided. If we don’t have all the documents we require then your application will take longer.

** For questions about applying for a transport service licence during COVID-19 Alert Levels 2, 3 and 4, email

Motor vehicle applications


Processing time

Application for NZ Transport Agency customer number (MR36)

20 working days

Application to change vehicle details (MR16)

20 working days

High productivity motor vehicle permit (HPMV Higher Mass) ***

20 working days

50MAX Permit application

5 working days

Load pilot application

20 working days

Road user charges application for refund for off-road travel (RUCOR)

23 working days

Vehicle inspecting organisation applications (standard applications)

36 working days

Vehicle inspector (VI) application (standard applications)

9 working days

*** Please note that these require a local road approval.

We’re processing these applications as fast as we can. We’ll let you know as soon as your application has been completed.