Processing times for drivers licensing and motor vehicle applications.
Our Contact Centre is once again open for calls and all 0800 numbers are available. Operating hours are 8am to 5pm, Monday to Friday and 9am to 5pm, Saturday and Sunday (Tolling only).
Currently, we are experiencing higher than normal volumes of calls and emails, leading to significant wait times. If your query is not urgent, please firstly check our frequently asked questions, or consider contacting us at a later date.
We understand that these delays may cause frustration and we appreciate your patience with us as we adjust to new ways of working.
To help our teams manage volumes, please do not phone if you have already sent an enquiry to firstname.lastname@example.org, unless it is urgent. Your email will be answered as soon as possible.
|Application for approval to exit alcohol interlock programme||15 working days|
|Application for driver licensing exemption (DL4)||10 working days|
|Application for conversion of an overseas driver licence (DL5)||30 working days|
|Application for P, V, I or O endorsement (DL20)||10 working days*|
|Application for transport service licence (TL01)**||30 working days*|
|Medical review||48 working days|
* This is the processing time for a standard application where all the necessary documentation has been provided, requirements are met and we do not have concern over the fitness and propriety of any of the persons in control. If the application becomes non-standard in any way, there will be a delay. Please email email@example.com if you require a progress update.
|Application for Waka Kotahi NZ Transport Agency customer number (MR36)||20 working days|
|Application to change vehicle details (MR16)||20 working days|
|High productivity motor vehicle permit (HPMV Higher Mass) ***||20 working days|
|50MAX permit application||5 working days|
|Load pilot application||20 working days|
|Road user charges application for refund for off-road travel (RUCOR)||23 working days|
|Inspecting organisation applications (standard applications)||60 working days|
|Vehicle inspector (VI) application (standard applications)||20 working days|
*** Please note that these require a local road approval.
We’re processing these applications as fast as we can. We’ll let you know as soon as your application has been completed.