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This information covers some of the most common questions you might have about using Driver Check. If you can’t find what you’re looking for here, please email driver.check@nzta.govt.nz for help.

 

  • How to log in
    1. Go to https://drivercheck.nzta.govt.nz/(external link)
    2. Enter your Driver Check account number into the Login field.
    3. Enter your Driver Check password into the Password field.
    4. Press Enter or click Submit.
    Driver Check - login screen with instructions

    Driver Check - login screen with instructions

    To use Driver Check, your company must be registered for the service. If you’re not sure if your company is registered, email driver.check@nzta.govt.nz with your full company name to check.

    Using your password

    We recommend you change (reset) the original password provided by the NZ Transport Agency immediately. The password should be made up of six or seven characters and can be letters, numbers or both. You can only reset the password once you’ve logged in.

    If you enter the password incorrectly three times in a row, you’ll be locked out of your account. If you’ve been locked out or you’ve forgotten your password, please email driver.check@nzta.govt.nz  or call us on 06 953 7027 to have your password reset.

    Only approved administrators should log in

    Only approved administrators should log into Driver Check. An approved administrator must fill in the Application to become an approved administrator for Driver Check and agree to the terms and conditions before they can log in.

    If you’re not sure who your approved administrator is, email driver.check@nzta.govt.nz with your full company name to check.

    To change the approved administrator for your company, download the application form below, fill it in, sign it and email it to driver.check@nzta.govt.nz

    Application to become an approved administrator for Driver Check [PDF, 165 KB]

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  • How to inquire on your drivers

    You must have a driver’s consent before you can inquire on their driver licence.

    Consent to access my information in Driver Check [PDF, 134 KB]

    1. Click on DL status inquiry in the menu on the left-hand side of the screen.
    2. Enter the driver licence number into the DL number field (two letters and six numbers).
    3. Enter the driver licence version number into the DL version number field.
    4. Enter the driver’s surname into the Surname field. Make sure you enter the full surname, exactly how it’s printed on the driver licence.
    5. Press Enter or click on Search.
    Driver Check - status inquiry by number with instructions

    Driver Check - status inquiry by number with instructions

    The system will check and confirm that the driver licence number matches the driver you’ve named, to make sure you see the correct information for that driver.

    An inquiry links into the Driver Licence Register (not your driver list). Only licences issued in New Zealand are on the register.

    It costs $1.55 (GST inclusive) for each successful inquiry.

    What Driver Check shows you

    A search on Driver Check will show:

    • what licence classes and endorsements the driver holds
    • whether there are any conditions on the licence
    • the status of their licence (eg whether they are disqualified or suspended from driving, or whether their licence is revoked or has expired).

    If you don’t have the licence number and version number

    You may make an inquiry using the full name and date of birth of the driver. The details must relate to a unique driver, meaning there’s only one person who has that name and date of birth on the Driver Licence Register.

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  • How to add a new driver

    You must have a driver’s consent before you add them to Driver Check.

    Consent to access my information in Driver Check [PDF, 134 KB]

    1. Click on DL list maintenance in the menu on the left-hand side of the screen.
    2. Enter the driver licence number into the DL number field.
    3. Enter the driver’s surname into the Surname field.
    4. Click on Add drivers licence number to operator list.
    5. Press Enter or click on Submit.
    Driver Check - add driver with instructions

    Driver Check - add driver with instructions


    We’ll send your approved administrator an automatic notification if the status of the driver licence changes.

    Note: if the licence has expired or is suspended/disqualified when you add a driver to your list, we won’t be able to let you know. The system only picks up when the licence status changes.

    It costs $1.55 (GST inclusive) to add a driver.

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  • How to remove a driver
    1. Click on DL list maintenance in the menu on the left-hand side of the screen.
    2. Enter the driver licence number into the DL number field.
    3. Enter the driver’s surname into the Surname field.
    4. Click on Remove drivers licence number from operator list.
    5. Press Enter or click on Submit.
    Driver Check - remove driver with instructions

    Driver Check - remove driver with instructions


    You must remove a driver from your Driver Check account if they’re no longer employed by your organisation, they withdraw their consent or their consent has ended.

    It costs $1.55 to remove a driver.

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  • How to get a list of your drivers

    Display the list on your screen

    1. Click on Operator DL list in the menu on the left-hand side of the screen.
    2. Click on Display the list on your screen.
    3. Press Enter or click on Continue.
    Driver Check - display driver list with instructions

    Driver Check - display driver list with instructions

     
    You’ll see a list of your drivers and their licence statuses. Clicking on their name or driver licence number will perform an inquiry on that licence, and you’ll be charged $1.55 (GST inclusive).

    Download the list

    1. Click on Operator DL list in the menu on the left-hand side of the screen.
    2. Select Download the list to your computer.
    3. Press Enter or click on Continue.
    4. Click on Save as when your computer prompts you.
    5. Choose the location to save the file to (if applicable).
    6. Name the file as appropriate.
    7. Change the file extension in the file name from .dc to .txt
    8. Select ‘All files’ from the Save as type drop down box.
    9. Click on Save.

    You should be able to open the file with Notepad or a similar program. Most systems have a standard program that can read .txt files.

    Driver Check - download driver list with instructions

    Driver Check - download driver list with instructions

    Driver Check - save as with instructions

    Driver Check - save as with instructions

    Driver Check - file naming with instructions

    Driver Check - file naming with instructions



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  • Licence statuses
    Licence status

    Meaning

    Current

    The person has a current licence.

    Expired

    The person is unlicensed and must renew their licence before they can legally continue driving.

    Disqualified

    The person has been disqualified from driving by the courts and is unlicensed.

    Suspended

    The person has been suspended from driving and is unlicensed (either a three month demerit suspension issued for more than 100 demerit points, a 28 day roadside suspension for a serious driving offence, or for medical reasons).

    Reinstate

    The person is unlicensed and must reinstate their licence before they can legally continue driving. This status appears after a suspension or disqualification has ended.

    Requalify

    The person is unlicensed and must re-sit and pass tests (requalify) before they can legally continue driving.

    Limited

    The person must drive according to the special conditions issued in their court order.

    Cancelled

    We’ve cancelled the licence record and the person cannot legally drive.

    Surrendered

    The person has given up their licence as they no longer wish to drive. The person is unlicensed and cannot legally drive.

    Revoked

    The licence has been taken from the person for a specific reason (eg medically unfit to drive) and they cannot legally drive.

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  • Licence classes
    Licence class

    Description

    1

    Car

    2

    Medium rigid vehicle

    3

    Medium combination vehicle

    4

    Heavy rigid vehicle

    5

    Heavy combination vehicle

    6

    Motorcycle

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  • Licence conditions
    Condition

    Description

    I

    Must only drive automatic transmission vehicles.

    G

    Must carry limited licence and court order while driving.

    B

    Must wear correcting lenses while driving.

    K

    Must wear correcting lenses while driving class 2, 3, 4 and 5 vehicles and when driving under P, V, I, O endorsements.

    ZL

    Zero alcohol level applies while driving.

    AL

    Must only drive vehicles with an alcohol interlock device.

    1

    Must be accompanied by a supervisor (except mopeds/ATVs).

    This condition is added to a licence after a disqualification for longer than 12 months, or if a licence has been expired for longer than five years, or as part of an overseas conversion from a non-exempt country. The condition is added when the person is partway through a requalify, requalify/reinstate or conversion process.

    Driving offences and penalties: disqualifications and suspensions (Factsheet 55) [PDF, 76 KB]

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  • Driver Check costs
    Action

    Cost

    Check a driver licence

    $1.55 per check

    Add a new driver

    $1.55 per driver

    Remove an existing driver

    $1.55 per driver

    Manual search (done by the Transport Agency)

    $11.10 per search

    Annual fee per driver (as at 31 December each year)

    $1.55 per driver

    Automatic notification when a licence status changes

    Free

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  • Error codes and their meanings
    Error code

    Error description

    Meaning/action

    5102

    Invalid user ID/password

    You can’t reset your password to something you’ve already used before. Choose another password.

    59038

    Invalid driver licence details entered

    Check you’ve entered the licence details correctly. Things to consider are:

    • licence number – needs to be two letters followed by six numbers
    • surname – enter it exactly how it shows on the driver licence (number 1 on the licence).

    If you still get this error, it’s the version number that isn’t valid. Check the licence details with the licence holder as they may have a new licence with a new version number.

    59034

    DL number does match name entered

    Check you’ve entered the licence details correctly. Things to consider are:

    • licence number – needs to be two letters followed by six numbers
    • surname – enter it exactly how it shows on the driver licence (number 1 on the licence).

    This may happen when a person has changed their name but is still using a driver licence in their old name.

    51098

    No matching identities found

    The person doesn’t hold a New Zealand driver licence under that name.

    54004

    No match found

    The person doesn’t hold a New Zealand driver licence under that name.

    53045

    No licence for that identity

    The person doesn’t hold a New Zealand driver licence under that name.

    59029

    More than one match found

    The system can’t find an exact match for the name and date of birth you’ve searched on. Search the driver licence number instead, as this is unique for each licence holder.

    -

    Not upgraded

    The licence holder has an old, paper-based licence and hasn’t upgraded it to the photo driver licence card. Or, they might have a pseudo licence but not a driver licence card (ie they’ve been recorded on the system but haven’t passed the required tests to be issued with a driver licence).

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  • When you might need a manual search

    If you can’t find the information you’re looking for when you search in Driver Check, you can ask the Transport Agency to do a manual search for you. You’ll need to provide the licence holder’s:

    • full name
    • date of birth
    • licence number
    • licence version (if known)
    • signed consent.  

    You agree that we’ll charge a manual search fee to your account. Please note we can’t do manual searches on a cancelled driver licence version number.

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  • How to pay for Driver Check

    At the start of each month, we send your company an invoice for the previous month. You pay by direct debit around the 22nd or 23rd of each month. The invoice will always show you the amount, the date the payment will be direct debited, and the bank account the payment will be deducted from. 

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