CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays.(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Certain driving offences incur demerit points. If you need to know how many demerit points you have, you may be able to check online, or request a Demerit points and suspension history.

View your total demerits

You can view your total active demerit points online if you have a verified RealMe identity. 

View your total demerits online(external link)

Request a Demerits points and suspension history

If you need your full demerit history, you’ll need to request a Demerit points and suspension history. This will show all your demerit points and demerit suspensions in the last 7 years.

How to apply

You can apply by calling us on 0800 822 422, Monday to Friday, between 8am and 5.30pm.

If you're overseas, you can call +64 6 953 6200.

You'll need:

  • the driver licence number (if you know it)
  • licence holder's full name (as shown on the licence)
  • licence holder's date of birth
  • the last address we would have recorded
  • the postal or email address you'd like the certificate sent to
  • a contact phone number
  • Visa or MasterCard debit or credit card to pay the fee of (NZ)$11.10.

We'll send your Demerit points and suspension history to you within 10 days.

Third party requests

If someone else is making a request on your behalf, or if you're requesting details for another person, we may require additional information. The information we give you will be slightly different.

You must include a signed authority from the licence holder when you make your request.

Traffic conviction history

To get a list of traffic convictions and sentencing from court appearances you’ll need to apply to the Ministry of Justice.

Ministry of Justice(external link)

More information

Demerit points

Getting your licence back