TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

If you have a medical condition that may affect your ability to drive safely, we may need to review your condition and determine whether you can continue to drive.

We do this to make sure we’re keeping you and everyone else safe on our roads.

Some people may decide on their own, without having a medical review, that they don’t want to drive anymore. If that’s you, we have different information about what you should do.

If you don’t want to drive anymore

Medical review process

The medical review process works like this:

  1. We receive information about your medical condition.
  2. We review that information against safety legislation and the medical guidelines for fitness to drive.
  3. We let you know if you can continue to drive or not.

Medical review decisions

After we’ve reviewed whether you’re medically fit to drive, there are a number of different decisions we could make.

You may be able to continue driving

If we decide that you’re medically fit to continue driving, we’ll let you know. There’s nothing else you need to do.

We may put conditions on your driver licence

We may decide that you’re medically fit to drive, with conditions. We’ll put conditions on your driver licence that you must follow.

We may require you to send us regular medical reports in future, so we can continue to check that you’re medically fit to drive.

We’ll send you a letter to let you know what you need to do.

If we ask you to provide regular medical reports

We’ll send you a reminder about five weeks before your next medical report is due.

If you don’t send your medical report to us on time, we will revoke part or all of your driver licence. That means you won’t be able to drive until you’ve sent us the medical report and we can make sure you’re able to drive safely.

We may revoke part or all of your driver licence

We may decide that you’re no longer medically fit to drive certain classes or endorsements on your licence, or that you can no longer drive at all.

We’ll send you a letter explaining all of this.

If you wish to appeal our decision

If we’ve given you driver licence conditions or we’ve revoked part or all of your driver licence, you do have the right to appeal. If you wish to appeal our decision, we recommend you talk to a lawyer.