CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays(external link) and find out about closures to driver licensing sites

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Keeping your driver licence details safe

Your driver licence card is a valuable item, like a passport or bank card. It’s important you keep it – and therefore your personal details – safe.

Don’t give out your details unless it’s legitimate

Don’t give anyone your licence number unless you’re sure it’s for a legitimate purpose.

Examples of when it’s ok to do this include:

  • when you’re doing an online transaction on our website, such as booking a practical driving test or changing your address (check the website address includes '')
  • at a bank or similar.

We won’t ask you for your driver licence details when you’re renewing your vehicle’s licence (rego).

If you’re unsure, it’s safest to not give out your details.

Media release: NZ Transport Agency urging all customers to be wary of virtual identity theft email and website scam

What to do if your card is lost or stolen

If your licence card is lost or stolen, or you think someone else knows and could use your licence number fraudulently, let us know.

We can arrange for a replacement licence card to be issued (this costs $38.20) and stop the old card from being able to be used by anyone.

How to replace your licence

Phishing scams

A phishing scam is an email, call or text from someone pretending to be us. They’ll try to get your personal information (like your driver licence number or credit card details). They may trick you into paying for something that seems legitimate, like your vehicle licence (rego).

Phishing scams: how to spot one and what to do

Keeping your details safe online

It’s good to check before you hand over your driver licence details.

  • Ask why they need your licence details and how those details will be used. Asking the question ‘do you securely file my details, or will you dispose of my details?’ is ok.
  • Look for a padlock symbol next to the URL in your browser when entering details online, or check if the URL starts with ‘https://’ (note it needs to include the ‘s’). This shows your information is encrypted and can’t be copied. Don’t submit any personal information on pages that don’t have one of these.
  • Ask yourself a few questions about the website you’re on. If it has bad spelling, grammar or design, it may not be legitimate. Only use trusted payment systems (for example PayPal).
  • Avoid putting your driver licence details (or payment details) in an email, unless it’s encrypted. Emails are easily intercepted and are sent over untrusted (open) networks.

Further resources