CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

28 buses ordered off road following safety compliance checks


A joint Transport Agency/Police operation aimed at ensuring the safety of passengers using buses in Wellington has ended with 28 buses in the region 'pink-stickered' and removed from service for significant fluid leak faults.

The Police Commercial Vehicle Investigation Unit (CVIU) and the New Zealand Transport Agency (NZTA) today completed a two-day operation to assess the safety of the region's buses, to ensure that a range of serious faults previously discovered on 14 buses in an operation conducted in May had been addressed. A total of 104 buses were stopped during the operation in the Hutt Valley, Wellington and its suburbs.

Kate Styles, Transport Agency Regional Manager, Access and Use, said:

"While it is encouraging that a number of the safety faults identified by our operation in May have been addressed, it's disappointing that so many buses were found on the road with serious oil leaks which had not been fixed.

"Our focus is squarely on the safety of passengers using Wellington buses, and while it's pleasing that many improvements have been made, the best result would be to find that every bus on the road was up to the standard that we expect and that passengers are entitled to expect. Unfortunately that hasn't been the case. The purpose of these inspections is not to order buses off of the road – it's to ensure that the buses that people in the region use every day are safe.

"The Transport Agency is pleased that NZ Bus will be working with us in the weeks ahead to ensure that the issues identified in this week's operation are addressed."

Senior Sergeant Willie Roy, of Police CVIU, said the common theme among all 28 of the vehicles ordered off the road was serious oil leaks – an obvious fire hazard. Other significant faults detected on a number of buses included insecure fuel tanks and battery boxes, as well as faulty lighting. Vehicles that receive pink stickers must immediately be removed from service.

Mr Roy said the buses pink stickered represented about 30% of the vehicles checked. When combined with a range of other safety faults detected, 47% of the buses stopped and checked had some kind of fault, he said.

"The responsibility is now squarely with the operator to fix these problems, so the public can be assured these services are safe and we will be working alongside NZTA to ensure this happens."