TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

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CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

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ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

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CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Auckland Harbour Bridge annual Christmas maintenance


One thing is staying the same this year, Waka Kotahi will be carrying out maintenance on the Auckland Harbour Bridge during the quieter Christmas New Year period.

Motorists are advised that the work, which includes barrier upgrades and resurfacing, will take place on the northbound clip-on lanes (lane 1&2) from; 4am December 26 to 5am January 9 2022.

The bridge lanes will be reformatted to ensure three lanes remain open across the Harbour Bridge at all times.

“This essential maintenance work helps keep the harbour bridge in an optimum condition, and provides a smoother, safer journey for motorists,” says Waka Kotahi NZ Transport Agency Auckland System Interim Manager Paul Geck.

“We expect all lanes to be open by the time most people return from their holiday.”

Waka Kotahi would like people to keep in mind that the resurfacing process used on the bridge requires three to five days to “cure” before traffic can drive on it. While this may look like nothing is happening, the team will be carrying out other maintenance tasks out of sight.

The work will involve closures on the following on and off-ramps:

  • The Curran Road on-ramp will be closed. Detour to Fanshawe Street on-ramp will be signposted. 
  • The Stafford Street off-ramp will be open to emergency services only. Detour to Onewa Road off-ramp will be signposted for all other vehicles. 

Road users are encouraged to consider alternative routes such as the

northwestern motorway (SH16) and State Highway 18 (SH18).

Please note that this work is weather dependent and dates may shift, but any change will be communicated clearly.

For more information please contact or call 0800 444 449.