CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Christmas/New Year holidays – NZ Transport Agency media contacts (and other useful information)


The holidays are just around the corner, but we know that many of our friends in the newsgathering business will be at work while the rest of us are at the bach or the beach, so the NZ Transport Agency’s media team will be on call to help during the 2019/20 Christmas/New Year break.

During the holidays your primary Transport Agency media contacts will be:

25–30 December 2019 
Frances Adank
021 705 613

31 December 2019 – January 5 2020
Darryl Walker
021 374 334

Throughout the holiday period, the Ministry of Transport will update holiday road toll data on a daily basis. This information will be made available on the landing page of the Ministry website. Further background and historical crash data for the holiday period will be available:
Christmas/New Year holiday period road deaths(external link)

The Transport Agency has also crunched the numbers from previous holiday periods to produce our popular interactive holiday journeys map at:
Summer holidays 2019(external link) 

The map uses data on travel patterns from previous years to show predicted traffic flows across popular journeys over the Christmas/New Year holiday period.

We’ve also have other useful information to help people plan their journeys. The Transport Agency’s Journey Planner website is a great tool to help people plan their trips with real time travel information, traffic cameras, and updates on delays, roadworks and road closures:
Journey Planner(external link)

If the boss does give you a few days off during the break, or if you’re hitting the road while on the job, please also keep yourself safe and follow our ‘top tips’ below for a safe holiday journey. 

Wishing you a safe and joyous holiday on behalf of the Transport Agency. 

Top tips for safe holiday driving

Check your car is in good “health” before you head off. Check your tyre pressure and tread, windscreen wipers, indicators and lights.

Take extra care when travelling in holiday periods because of increased traffic volumes, congestion, tiredness and people driving in unfamiliar environments.

Drive to the conditions whether it’s the weather, the road you’re on, the time of day or amount of traffic.

Avoid fatigue. Take regular breaks to stay alert.

Keep a safe following distance from vehicles in front so you can stop safely.

Be patient – overtaking is unlikely to make a significant difference to your journey time due to the amount of traffic expected over the weekend.

Allow plenty of time. Remember you are on holiday, so there’s no need to rush.