TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Cyclone Hale: Heavy rain and wind expected for North Island


Waka Kotahi NZ Transport Agency is asking people to take care and avoid unnecessary travel from tonight until Wednesday morning, with Cyclone Hale expected to bring heavy rain and severe gales to parts of the North Island.

Acting National Manager Maintenance and Operations, Jaclyn Hankin says heavy rain may cause surface flooding, trigger slips and cause streams and rivers to rise rapidly, requiring Waka Kotahi to close some state highways. 

“Our contractors will be working hard, doing what they can to keep the state highway network safe and open.” 

There is a heavy rain and strong wind warning in place for the Coromandel and Gisborne from 8pm this evening until tomorrow night. There is also a heavy rain warning for Hawkes Bay from Tuesday morning until Wednesday morning. 

Auckland and eastern Northland is also under a heavy rain watch with forecast wind gusts of 75-85km/h which may result in speed reductions and lane closures on the Auckland Harbour Bridge tomorrow and Wednesday.  

Bay of Plenty and Taupō are also under a strong wind watch from Tuesday morning until Wednesday morning. 

Ms Hankin encourages people to avoid unnecessary travel and, if they must travel, to expect the unexpected and remain alert. 

“Drive to the conditions, view the latest weather forecast on the MetService website and check your intended route for hazards or disruptions before setting out using the Waka Kotahi interactive Journey Planner website. 

MetService website(external link)

Journey Planner website(external link)

“Stay alert for unreported hazards, such as surface flooding, slips, fallen trees and branches, and downed powerlines. 

“If you must travel, slow down and maintain a greater following distance between your vehicle and the one in front.”   

People should also be mindful of contractors who could be out clearing hazards off the road, and drive slowly through work sites, Ms Hankin says. 

“We want to see everyone get home safely. Stay safe and stay alert.”