CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

Ensure you can keep driving by renewing your licence now


Waka Kotahi NZ Transport Agency is reminding New Zealanders that all driver licences and driving endorsements that were extended due to the COVID-19 lockdown must be renewed by Saturday 10 October 2020.

The extension applies to driver licences that expire between 1 January and 10 October 2020. After 10 October, anyone with an expired licence or endorsement is not legally allowed to drive.

Wait times at licensing agents continue to grow and although agents have systems in place to help prioritise and keep lines moving, people need to plan ahead and be prepared to queue.

In Auckland, where agents are able to, they are bringing in additional staff to help reduce wait times for those renewing their licences. During the recent Alert Level 3 lockdown across the Auckland region, driver licence services were closed, and this has resulted in further demand on licensing agents leading up to 10 October. Social distancing remains in place across Auckland branches.

Of approximately 72,000 outstanding driver licences to be renewed nationwide, around 25,000 of these are likely to be renewed in Auckland (as at 21 September). Waka Kotahi has a simple message – don’t wait, go now and renew.

More information on Covid-19 temporary extensions 

Plan ahead for a safe, enjoyable journey. Keep up to date with:

Phone: 0800 4 HIGHWAYS (0800 44 44 49)