TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Final night-time closures for State Highway 25 Hikuai River Bridge postponed


Due to the poor weather forecasted this Sunday night and early next week, there has been a change in programme for the State Highway 25 Hikuai River Bridge deck replacement works.

The bridge has been fully closed to all traffic during a series of overnight closures over the past three weeks to enable the bridge deck to be replaced.

Work has progressed well and is ahead of schedule, with the timber bridge deck and guardrail barriers now replaced, however the final surfacing work which was scheduled to take place this Sunday, 20 November, is weather dependent and has to be postponed.

From now, the bridge will be open to all traffic until Monday 28 November, when it will be closed from 8pm to 6am for three nights while the surfacing work is completed.

Temporary traffic management will remain until this time, with a speed restriction of 10km/h due to the currently unsealed surface over the bridge. During the overnight closures, the bridge will be open to all traffic during the day, from 6am to 8pm, with traffic management remaining in place until the work has concluded.

There is no local detour around the Hikuai River Bridge, with the only available alternative route using State Highway 25 and State Highway 25A around the Coromandel Peninsula, therefore motorists are advised to travel during the day to avoid needing to take this detour or defer their travel, where possible.

We appreciate this maintenance work is disruptive and while every effort will be made to keep the closure within the advised timeframe, unforeseen issues such as further bad weather could affect these dates.

For up-to-date information on road works, traffic, detours and delays, motorists are encouraged to visit the Waka Kotahi Journey Planner.

Journey Planner(external link)

Waka Kotahi would like to again thank motorists and the local community for their ongoing patience while we complete this important work.