TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Ice and snow driving update 11 am — weather improving, fewer restrictions


Road conditions have improved on the South Island’s alpine passes, with all road driving restrictions removed.

  • State Highway 6 Haast Pass is open after a short closure between the Pass and Makarora.
  • SH7 Lewis Pass is open
  • SH7 Rahu Saddle is open.
  • SH73 Arthurs Pass to Otira is now open with no restrictions.

All drivers need to be careful especially under shaded areas that get little sun.

“Please keep safe following distances and drive prepared for the cold and slippery winter conditions,” said Transport Agency Journey Manager Lee Wright.

In Dunedin, State Highway 1 Leith Saddle, Waitati to Dunedin/ Pine Hill is open. Check the Leith Saddle traffic web camera.(external link)

Southland and Otago drivers should plan their journeys after checking weather forecasts. Check the Transport Agency’s traffic map and the MetService’s snow forecast(external link) pages.

The Milford Rd (State Highway 94 to Te Anau) remains closed due to snow and avalanche risk with an update this afternoon. The Transport Agency’s traffic and travel map shows the status of this road and other state highway closures or known delays. 

See the NZ Transport Agency's travel and traffic page.

MetService snow warnings.(external link)

Snow clearing machine on the Lewis Pass.Snow clearing on the Lewis Pass, State Highway 7, late last night, Thursday 28 July.